Client Services Officer

**Client Services Officer - Owen Sound**

**(**Job Number**:36-25**)**

Department: Office of the Registrar
Campus: Owen Sound
Classification: Support Staff
Posting Date: April 16, 2025
Hourly Pay Range: $31.05 (start rate) - $35.99 (4-year rate)
Hours Per Week: 35 hours per week
Status: Contract (Appendix D)
Effective Date: May 12, 2025 - February 26, 2027

This is a temporary replacement for a bargaining unit employee. Terms and conditions of employment are as outlined in the Support Staff Collective Agreement.
- Assessing/evaluating credentials, liaising with program faculty, and making recommendations to determine program eligibility
- Investigate and resolve complex registration and admissions issues while providing accurate information
- Utilizing and maintaining Banner/Service Now software to track interactions, record notes, follow-up and keep records up-to-date
- Validate and process various Registrar’s Office forms related to withdrawals, program changes, and other requests
- Maintaining high standards in regard to confidentially, enforcing FIPPA and OSAP standards
- Collecting and assessing student fees and investigating and resolving student account anomalies
- Supporting enrolment projections/targets (i.e. applicant ranking, student information and statistical data reports/ analysis, communication with applicants)
- Liaising with academic areas and Credit Transfer to discuss applicant admissions requirements, eligibility, and advanced standing
- Reconciling payments/floats and prepares deposits for Accounting
- Liaising with Financial Aid to resolve issues and discrepancies regarding OSAP and financial matters
- Generating all official letters for the RO, including proof of enrolment and tuition invoices upon request
- Verify enrollment status and academic records, generating customized letters and receipts for students and advisors to support study permits and immigration processes
- Operating multiple systems related to the generation of letters - i.e. Student Portal Document Hub, MyPath, Banner (SWAMAIL) and Form Fusion
- Responding to general inquiries regarding OSAP and resets OSAP Access Numbers
- Ensuring all regulations are being adhered to in processes and decisions including IRCC and Transport Canada
- Investigate course availability and register students in all credit and non-credit courses

Qualifications:

- Successfully completed a two-year postsecondary diploma in a relevant field of study that may include, but is not limited to Office or Business Administration, or Business
- A minimum of two years’ experience in a service-oriented environment within an educational setting; primarily related to supporting applicants, students and staff, as well as an understanding of college services, policies and student information systems/large databases
- Ability to follow and communicate a system’s approach to enter information in detail-oriented fashion, and provide guidance to applicants while using the Student Information System, Banner
- Strong customer service, interpersonal, and communication skills for diverse client interactions; CRM experience (Salesforce, Eloqua) is a plus
- Demonstrated mathematical, analytical, and problem-solving skills for evaluating applicant data
- Excellent organizational skills with the ability to manage multiple tasks in a high-pressure environment
- Capacity to work independently and as an effective team member
- Familiarity with a Student Information System, preferably Banner
- Proficient in Microsoft Office (Word and Excel) for creating spreadsheets and correspondence
- Knowledge of domestic and international education systems and credential evaluation is beneficial
- Previous experience in educational admissions or registration is an asset

Alternate formats will be provided upon request throughout the recruitment and selection process.

Georgian College has introduced Flex Work for some positions. This position is currently eligible for Hybrid Work. Flex Work agreements will be determined between the employee and manager when employment commences and may change in accordance with the Flex Work guidelines. All employees are required to permanently reside in the province of Ontario.

Applications for this position **must be received by 11:59 p.m. April 24, 2025**. While we thank all applicants, only those contacted for an interview will be acknowledged.