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Support Officer, Learning Support Centre

2 weeks ago

Hamilton, Canada Mohawk College Full time

**Support Officer, Learning Support Centre (App. D/Temp. Assignment: September 2024 - May 2025)** Status**: Appendix D/Temporary Assignment (September 2024 - May 2025)

**Hours**: Monday - Friday, 35 hours/week

**Home Campus**: Fennell (hybrid work arrangements available)

**Rate of Pay**: Payband G (Start Rate: $32.42 per hour, plus 8% in lieu of vacation and benefits)

**Posting Date**: August 23rd, 2024

**Closing Date**: August 29th, 2024 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

The Support Officer, Learning Support Centre fosters student engagement and success through the coordination and delivery of an assigned portfolio of peer-to-peer academic support programs and services offered through Student Services and the Learning Support Centre. Programs and services include, but are not limited to: Peer Tutoring, Peer Note-Taking, Peer Mentoring, Peer Assisted Study Sessions, Math Learning Centre, Writing Centre, Faculty-Directed Workshops, and Student Leadership Professional Development.

Reporting to the Manager, Learning Support Centre, and working collaboratively with members of the Student Success Initiatives team (Student Life, Student & Grad Employment, Student Success Advising and Retention) and Dean of Students team (Counselling Services, Health Services, Accessible Learning Services, Testing Centre, Athletics and Recreation, etc.), the incumbent has a variety of operational, administrative and reporting responsibilities in support of student development and success.

Responsibilities include: (1) general peer-to-peer program and service administration, data tracking and reporting; (2) facilitating the recruitment, hiring; coordination and mentoring of part time student staff /peer leaders; and (3) marketing, promotion and event planning.

**What you’ll be doing**:
**General Program Administration, Data Tracking and Reporting**
- Coordinates daily operations of an assigned portfolio of peer services (Tutoring, Mentoring, Note-taking, Peer Assisted Study Sessions, Math Learning Centre, Writing Centre, Student Ambassadors, etc.) as per operational plans and guidelines developed by the Manager and using best practices documented in recent literature, research and faculty resources.
- Liaises with allied service areas to ensure effective service delivery within the Learning Support Centre (e.g., Accessible Learning Services, Counselling, First Generation Project, MLC CE Program Manager, Language and Culture Centre, Student Engagement).
- Liaises with allied service areas to facilitate and promote professional development opportunities for student leaders.
- Maintaining records including: tracking tutor hours, fulfillment of duties, tutee cancellations, completion of peer leader training modules in e-Learn, and submission of necessary paperwork.
- Facilitates updates to online booking systems (e.g., WC online) for various peer service areas.
- Organizes the development and/or modification of program operational documents (e.g., manuals, forms, contracts) and procedures based on project charters, program goals set by Manager, or other information (e.g., usage stats).
- Coordinates information and data capture processes including service use, customer satisfaction, quality measures, and other outcome measures with planning and direction from Manager.
- Plans, coordinates, and develops reports on service use metrics and outcomes using data (e.g., WCOnline) and spreadsheets on all service areas in the Learning Support Centre and other services. Manipulates data and generates charts, tables, and reports using Microsoft Office tools.
- Proposing new services to the Manager based on feedback and collaboration with student service and allied partners.
- Preparing for signature part-time employment contracts (for tutors, Student Ambassadors, PASS Leaders etc.) and other employment forms (job descriptions, confidentiality agreements, etc.)
- Organizes and stores key documentation under direction of Manager including staff contracts, time sheets, receipts and expenses, software license agreements, etc.
- Works with Financial Assistance staff to identify and complete administrative paperwork associated with eligible CSEP (Campus Student Employment Program) student leaders.
- Monitors student hours to ensure alignment with budget allowances and reporting to Manager, where there are discrepancies.
- Processes part-time and student staff timesheets every pay period: reviews it and prepares it for Manager to view and sign-off on, which is then sent to Payroll.

**Coordinates the Recruitment and Selection of Part-time Student Staff/Peer Leaders (e.g., tutors, mentors, note-takers, Student Ambassadors, PASS leaders, etc.), Co-op Students & Volunteers**
- Plans