Student Receptionist

**SUMMARY**

This position will assist with the efficient and effective operations of the facility by offering clerical support, as well as operating the multi-line telephone system to answer incoming calls and direct callers to appropriate personnel. The receptionist works in accordance with all the policies and procedures of St. Joseph’s Lifecare Centre. While performing any and all duties of the position, the employee will work in a safe and healthy manner and will follow the regulations outlined in the Occupational Health and Safety Act.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Retrieve messages from general delivery voice mail and forward them to appropriate personnel.
- Answer incoming telephone calls; determine the purpose of the call, and forward calls to appropriate personnel or department.
- Take and deliver messages or transfer calls to voice mail when appropriate personnel is unavailable.
- Screen calls and reroutes or responds to inquiries as appropriate, such as: providing caller with address, directions, and other information within the scope of duties.
- Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
- Receive, sort, and route incoming packages and mail.
- Accept resident co-payment cheques, trust account cheques, and payment for Summit Pharmacy, Hairdressing, and Massage Therapy, and forward to the proper destination.
- Assist residents and visitors to enter and exit the building in a safe manner when required.
- When requested, assist with infection control screening/signing in of staff and visitors.
- Create and print fax cover sheet, memos, correspondence, reports, and other documents when necessary.
- Perform other clerical duties as needed, such as filing, photocopying and collating.
- Give information to and prepare information for residents, resident family members, customers, employees, managers and others as required.

**EDUCATION and/or EXPERIENCE**

Competency in Word Processing and Spreadsheet creation demonstrated ability to work in a Window environment as well as a demonstrated ability to effectively operate a central switchboard.

***LANGUAGE SKILLS**

Ability to write routine reports and correspondence; ability to speak clearly and present in a pleasant and courteous manner.
- St. Joseph’s Lifecare Centre Brantford is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all programs, facilities, and people. St. Joseph’s Lifecare Centre Brantford is committed to creating a barrier-free, accessible organization, utilizing a collaborative approach in supporting persons with disabilities during the recruitment, assessment, selection, hiring, and the ongoing employment life cycle. Upon individual request, the Health Centre will endeavor to remove any barrier to the employment lifecycle to accommodate those employees with disabilities. Should any employee require accommodation through the employment lifecycle, please contact Human Resources._