Customer Service Coordinator in Gatineau

2 weeks ago

Brossard, Canada Cogir Full time

COGIR Immobilier has 16,000 employees who are passionate about real estate and work day after day to provide the best service and a better quality of life to our customers. Our team manages more than 420 properties located in Quebec, Ontario and the United States. The company is currently ranked 41st among the largest companies in Quebec.

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We are currently looking for a Customer Service Coordinator for one of our buildings in Gatineau Are you an ace in sales? Proactive, with innovative sales-marketing ideas? We have the opportunity for you waiting for you

**ROLE AND GENERAL RESPONSIBILITIES**:

- Assist in rental
- Ensure follow-ups and inspections of vacant units so that they are ready and clean
- Follow up on move-ins and move-outs
- Input the necessary data at given time in Hopem
- Issue rental activity reports and process renewal requests, if necessary
- Make purchase orders
- Participate in any other related tasks required by your immediate superior
- Perform all administrative tasks requested by the building manager
- Provide rental reports or other report requested by the building manager
- Receive potential customers
- Respond to customer service requests
- Respond to existing customers for renewals and unit transfers.
- Respond to requests from existing tenants (questions, comments, service requests, etc.)
- Support suppliers if necessary

**Administration**:

- Provide a high level of customer service
- Support the general manager in his duties

**EXPERIENCE AND QUALIFICATIONS**:

- 3 years of management experience (an asset)
- Excellent command of French and English (spoken and written)
- Knowledge of the field of property management
- Mastery of Quebec laws governing rental properties
- Knowledge of Hopem software (an asset)
- Knowledge of Microsoft Office software

**BENEFITS**:

- Cellular provided
- Possibility of advancement
- Floating days off
- Social leave
- Employee Assistance Program
- Vacation
- Salary between 48K and 55K, depending on experience
- Schedule adapted to your needs and operations (flexible)
- Welcome and integration Program
- A welcoming and tight-knit team

**JOB STATUS**:
Permanent: Full Time

**JOB SCHEDULE**:
Day time

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