Leasing Specialist

**About Townline**

Townline is an industry-leading, Vancouver-based real estate developer known for its innovative living solutions, unparalleled attention to detail, and renowned customer care. For over 40 years, every Townline project - from single-family homes and townhomes to concrete high-rise towers, mixed-use communities, and alternative housing solutions - has been defined by purposeful design, meticulous construction, forward-thinking amenities, and an unwavering commitment to enriching the cities and communities we build in.

Townline is deeply involved at each stage of every project, with in-house development, finance, construction, marketing, sales and leasing, and customer care teams. We believe in a person-to-person approach with each of our stakeholders, partners, homeowners, and tenants to ensure we meet the unique needs of neighbourhoods and the individuals within them. That’s the Townline Way.

We are currently seeking a Leasing Specialist to join our team in Victoria

**Detailed Responsibilities of a Leasing Specialist include but are not limited to**:

- Providing administrative assistance in day-to-day operations of the Rental office;
- Photocopying, scanning, and sending documents to the Head Office as required;
- Providing reception duties including receiving and directing incoming telephone calls;
- Greeting and answering walk-in tenant enquiries;
- Posting of notices in the building;
- Renewing of ads and providing feedback and suggestions for the rental advertising;
- Organizing and updating digital and paper filing systems;
- Providing access to contractors;
- Participating in preparation of tenant and employee events including, but not limited to tenant appreciation events;
- Respectfully and capably representing the best interests of Townline in all internal and external dealings;
- Showing suites and property to prospective tenants;
- Monitoring the website and uploading floor plans for vacancies;
- Verifying the prospective tenant's ability to pay rent;
- Preparing leasing documentation for the Leasing and/or Building Manager's review and approval;
- Conducting move-in /out suite inspections regularly;
- Assisting with the suite and /or building access as regularly;
- Assisting with the tenant's moves such locking elevators, installing/removing pads **if **required;
- Tracking and preparing the rental traffic documentation;
- Building inspections, identifying and reporting any deficiencies to the property manager or leasing manager;
- Assisting in issuing keys and fobs to tenants and/or contractors.

**Skills & Requirements**:

- Completion of a high school diploma;
- 2+ years of Office Assistant and /or Customer Service Experience;
- Experience reading leases is an asset;
- Strong verbal and written communication skills;
- Knowledge of Excel, Word and Microsoft Office;
- Knowledge of Round, Angus Software, Yardi and Rent Café;
- Ability to multi-task and prioritize demands;
- Polite, professional, cooperative personality and willingness to assist others;
- Ability to work both independently and as a team player;
- Ability to adapt to changing needs and demands while remaining calm;
- Ability to multi-task and meet deadlines;
- Ability to take directions and to follow through on assigned work **in **a timely manner; and
- Maturity, confidence and tact, particularly when dealing with difficult issues