Value Stream Delivery Lead

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

Manulife is on a journey to become a customer obsessed, digital leader; we’re transforming, and we need you Individual Insurance Canada (IIC) has designed the broadest product shelf and offer the most innovative tools to help our customers every step of the way. We have a clear vision of our strategy, and the result will be exceptional experiences for our customers.

The **Value Stream Delivery Lead **supports the Value Stream Owner (VSO) in executing strategy and priorities for improving delivery, removal of impediments, change management, identifying risks, reporting and governance of OKRs.

You will assist the VSO with key activities related to Value Stream management such as monthly status reporting, financial reporting, key performance indicators (KPI), net promoter score (NPS), as well as supporting our on-going agile mobilization efforts.

**Key Accountabilities**:
**Reporting & Communication**
- Provide visibility within the value stream of all goals/objectives, dependencies, impediments, and continuous improvement metrics
- Monitor delivery lead times and reports on customer / stakeholder’s journeys, using workflow metrics, OKRs, and KPIs as the basis for continuous improvement and predictability / ability to deliver
- Collect Value Stream-level health data to inform continuous improvement efforts
- Assist Product Owners in facilitation of quarterly planning inputs, coordination, and outputs
- Supports Value Stream delivery with stakeholders via change management, risks identification and business readiness

**Improving Value Stream Practices**
- Proactively addresses systemic impediments that may slow down execution across the Value Stream
- Identify, provide visibility to, track, and guide the resolution of impediments, cross-team dependencies, and continuous improvement metrics across the Value Stream(s)
- Guides the Value Stream and stakeholders to understand their impact on the bigger picture of the overall solution development

**Facilitation of Continuous Delivery**
- Uncover pain points and opportunities to accelerate the continuous delivery of new value
- Proactively focuses addressing and removing risks, obstacles and blockers that may slow down delivery execution within the Value Stream
- Communicates and escalates risks, obstacles and blockers when necessary to the VSO group (i.e. resourcing, interdependencies, decisions that have wide-reaching impacts, etc.)
- Coordinates continuous compliance and risk management standards to be included and adhered to, removal of VS impediments
- Facilitates VSO group and stakeholder meetings and manages related logistics in support of the value stream

**Customer Insights Development and Ownership**
- Maintains a prioritized list of important customer experiences from Intake
- Primarily responsible for developing, owning, and advocating for customer insights within the value stream
- Responsible for creating and maintaining all relevant experience-related artifacts, including but not limited to Customer Journey Maps and Service Blueprints
- Develops and maintains reporting on Key Performance Indicators (KPIs) to continuously measure and assess touch points across the customer journey
- Validates delivered solution aligns with agreed upon customer journeys and customer mindset/expectations.

**Competencies for the role**
- SAFe or, PMP or, CSPO designation nice to have
- 3 years of relevant work experience agile methodology or project management
- Experience working in the Life & Living Benefits Insurance industry
- Strong knowledge of agile principles, project and program management tools, techniques and methodologies
- Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities
- Excellent verbal & written communication skills
- Ability to influence and resolve conflict without having direct authority; confidence to raise issues as required
- Ability to foster positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions
- Proactively identify potential problems to prevent unfavorable outcomes
- Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables

**What we bring**
- A bold ambition and set of goals to drive transformation in our industry
- A leadership team dedicated to your growth and success
- Our best, everyday

**Manulife has lots of perks including, but not limited to**
- Competitive compensation
- Retirement Savings Accounts including a RPP (Pension Plan), RRSP (Retirement Savings Plan), and TFSA (Tax Free Savin