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Collections and Application Specialist
3 weeks ago
**Who are we?**
Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.
**What we offer you**
- Healthcare and benefits Plan
- Flexible scheduling
- RRSP Matching Program
- Generous Paid Time Off and Holidays
- PCNA Cares Share Fund
**Why you will make it your career**
- We value our employee’s contributions in a collaborative and inclusive work environment
- Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
- As the industry leader for environmental responsibility, sustainability is the key to every decision we make
- We invest heavily in modernization, operating more efficiently with cutting edge digital technology
**Our Values**
- Delight Customers: Treat our customers the way you’d like to be treated.
- Think Team: Work together to get the job done. Be inclusive and collaborative.
- Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
- Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
- Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.
**Our Businesses**
Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs
***The Position**
The Collections Representative has the responsibility for a managing collections activity for a specified group of customer accounts, which includes collection of past dues, processing of payments, and resolution of payment issues all while maintaining a customer service focus
**Key Responsibilities**
- Manages accounts within a specified customer base making daily contact for payment of past due invoices; negotiates payment plans when necessary.
- Performs daily phone calls and follow-ups to customers regarding the status of deposits and prepayments on pending orders to ensure ship dates are not missed.
- Manages credit holds within their customer base, prioritizing them as necessary to meet critical timelines.
- Takes and processes credit card payments via phone for pending orders / invoices.
- Works with other departments to resolve customer claims to ensure credit is issued and that additional necessary payment is received.
- Performs daily account reconciliation by matching outstanding credits to outstanding debits and working with customers to make sure our records match.
- Analyzes customer statistics to reduce or remove credit lines when applicable.
- Works with customers and management to obtain necessary documents to have credit lines reviewed for an increase.
- Determines accounts that need to be forwarded to a third-party collection agency.
- Assists with backing up team members who are out of the office, as assigned by management.
- Open new customer accounts as outlined within standard operating procedures.
- Manually process customer invoicing exceptions outside of our normal automated process via external invoicing/payment portals.
- Ensure customer files are kept up to date as well as properly documented in FDM4.
- Assist with audit requests by researching and providing backup detail as requested by accounting.
- Other Credit-related functions as deemed necessary.
- Performs other duties as assigned.
**Skills and Knowledge**
- Proficient with Microsoft Office software, to include Outlook, Word, and an intermediate level knowledge of Microsoft Excel
- Knowledge of FDM4 and Cforia Autonomy software preferred.
- Manages multiple tasks and priorities.
- Fluent in both English (required) and French (preferred).
- Attention to detail and follow up.
- Professional verbal and written communication skills.
- Ability to manage stressful customer situations in a calm, controlled and professional manner with a customer service focus.
- Works well independently and with others.
**Minimum Qualifications**
- High School
