Associate Print and Records Management Coordinator

**Agricorp is looking for an Associate Print Services and Records Coordinator to join the Customer Care Services team in the Program Delivery division.**:
**The Role**:
The **Associate Print Services and Records Coordinator** is responsible for assisting the Print Services and Records Coordinator with the day to day coordination and administration of Agricorp’s print and mail requirements as well as records management processes for Program Delivery. This position will act as the initial point of contact related to print, mail and records services providing consultative, hands on-support with external vendors and internal stakeholders in order to meet quality standards and delivery timelines.

In this role, you will:

- Conduct routine, day to day support work related to the administration of Program Delivery’s print services, adhering to established standard operating procedures and quality standards
- Conduct routine day to day support to ensure effective inbound/outbound mail distribution adhering to established standard operating procedures and quality standards
- Ensure the effective processing of all program cheques/payments received from Agricorp’s Finance department
- Ensure delivery of printed materials to internal clients/external vendor for effective distribution
- Ensure immediate individual customer satisfaction with print and mail requirements
- Resolve routine issues regarding print and mail distribution
- Conduct routine day to day support work related to the maintenance of records management processes for Program Delivery in line with corporate standards and guidelines; ensures Program Delivery documents are filed in a timely fashion and are maintained according to standards
- Provide support in the completion of the annual archiving process for Program Delivery files
- Maintain monthly statistical reporting for all print, mail and records management
- Assist in tracking and inventory of supplies for print and mail distribution to ensure corporate delivery needs are met by standard deadlines
- Understand client expectations and act as a point of contact for customers to clarify information related to print and mail requirements
- Act as a contact person in Customer Care for small routine tasks related to print, mail and records management processes and procedures
- Ensure reconciliations of printing and mailing are reported accurately
- Monitor customer satisfaction related to printing and mailing functions and provide results to the print coordinator and management
- Identify, escalate and make recommendations to resolve complex issues requiring further investigation
- Maintain a high level of confidentiality while working with business sensitive documentation
- Establish and maintain working relationships with external service providers for the delivery of services

**Job status**: Permanent position.**
**Work status**: Full time in-office**
**Salary Range**: $44,700 - $52,588**
**Location**: Must live in Ontario to perform this role**:
**Qualifications**:

- Post-secondary education (degree or diploma) in a related field (i.e. Forms design, Graphic design, Business) or equivalent experience
- Previous experience with the printing industry and knowledge of print production and mailing techniques and practices
- Demonstrated ability to work with staff at various levels and external vendors
- Experience using Microsoft Excel, Word, PowerPoint
- Experience in Records Management an asset
- Experience with the agricultural sector or insurance industry an asset

**Key Competencies**:

- **Critical judgement, decision making & problem solving** -Makes the best decision, in a timely manner, based on a combination of analysis, knowledge, experience and judgement
- **Teamwork and collaboration** - Works cooperatively within teams to build effective relationships and accomplish goals. Shares expertise and actions that respect the needs and contributions of others. Helps to create and maintain trust within the team.
- **Quality focus** - Attends to the task at hand to minimize errors; reviews own work prior to distribution. Committed to continuous improvement and creates an environment leading to efficient and effective work processes.
- **Program knowledge** - Knows and understands the programs and services provided by Agricorp
- **Initiative** - Proactively identifies and handles issues and situations to take action; seizing opportunities when they arise.
- **Planning and organizing** - Effectively plan and organize time and resources to prioritize work to effectively meet objectives.

**Background**:
**Agricorp, an agency of the government of Ontario.**

Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience