Room Attendant

2 days ago

Collingwood, Canada Living Water Resorts Full time

The Room Attendant performs daily cleaning of guest rooms in accordance with the Housekeeping department’s cleanliness standards.

DUTIES INCLUDE:
1.Demonstrate through their own behaviour the 10 Commandments of our Service Culture Standards at Living Water Resorts in providing a fun and caring environment for our guests / members and fellow team members which in turn will create special memories.
2.Respond to guest complaints in a positive and helpful manner. Resolve complaints in a way that ensures the guest is satisfied, will return again and that every guest departs happy.
3.Maintains and delivers a “no compromise” attitude towards providing the highest possible level of Hospitality, Quality and Value to the guest.
4.Adheres to all of the mandatory written standards of operations, policies, procedures, manuals, oral instructions, employee handbook, collective agreement that is in place at Living Water Resorts.
5.Communicate in a professional manner maintaining good relationships, listens and responds appropriately to our guests and fellow staff members. And actively works as part of a team.
6.Ensure that staff uniform and grooming standards are maintained on a daily basis.
7.Work closely with the Front Desk and Maintenance departments to ensure guest satisfaction and consistency of guest service.
8.Promptly and efficiently carry out all guest requests
9.Maintain guest / employee confidentiality.
10.Perform daily cleaning of assigned guest rooms and corridors to the Hotel’s Housekeeping Standards.
11.Ensure adequate linens, towels and guest supplies are stocked on the cart, the storage area is cleaned daily and that all equipment used is in good working condition before commencing daily duties.
12.Ensure the safe handling of all cleaning supplies.
13.Clean and prepare all assigned guest rooms in a timely manner per the Housekeeping Standards and report “INSPECT” to the Housekeeping Supervisor as each room is completed.
14.Before releasing a “INSPECT” room, do an overall inspection and pay attention to details.
15.Check climate controls including temperature controls, lights, lamps and report broken or non-functioning items in the guest rooms to the Supervisor / Team Lead immediately.
16.Collect dirty laundry and store for pickup according to the department procedures as outlined in your training.

QUALIFICATIONS
- Housekeeping experience an asset
- Passion for cleanliness and attention to detail
- Possess good interpersonal and organizational skills and have a strong ability to prioritize.
- Good oral and written communication skills

WORKING CONDITIONS
- Works the majority of the time indoors
- Must be physically fit to lift, stretch, bend and move to properly clean guest rooms
- Must be able to bend, reach, lift at least 25-30lbs
- Must be able to walk and stand for an average of 8 hours per shift

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