Room Attendant

6 days ago

Collingwood ON LY T, Canada Living Water Resorts Full time

The Room Attendant performs daily cleaning of guest rooms in accordance with the Housekeeping department's cleanliness standards. This position reports directly to the Director of Housekeeping. / Supervisor / Team Lead.

DUTIES INCLUDE:

1.Demonstrate through their own behaviour the 10 Commandments of our Service Culture Standards at Living Water Resorts in providing a fun and caring environment for our guests / members and fellow team members which in turn will create special memories.

2.Respond to guest complaints in a positive and helpful manner. Resolve complaints in a way that ensures the guest is satisfied, will return again and that every guest departs happy.

3.Maintains and delivers a "no compromise" attitude towards providing the highest possible level of Hospitality, Quality and Value to the guest.

4.Adheres to all of the mandatory written standards of operations, policies, procedures, manuals, oral instructions, employee handbook, collective agreement that is in place at Living Water Resorts.

5.Communicate in a professional manner maintaining good relationships, listens and responds appropriately to our guests and fellow staff members. And actively works as part of a team.

6.Ensure that staff uniform and grooming standards are maintained on a daily basis.

7.Work closely with the Front Desk and Maintenance departments to ensure guest satisfaction and consistency of guest service.

8.Promptly and efficiently carry out all guest requests

9.Maintain guest / employee confidentiality.

10.Perform daily cleaning of assigned guest rooms and corridors to the Hotel's Housekeeping Standards.

QUALIFICATIONS

  • Housekeeping experience an asset
  • Passion for cleanliness and attention to detail
  • Possess good interpersonal and organizational skills and have a strong ability to prioritize.
  • Good oral and written communication skills

Working Conditions

  • Works the majority of the time indoors
  • Must be physically fit to lift, stretch, bend and move to properly clean guest rooms
  • Must be able to bend, reach, lift at least 25-30lbs
  • Must be able to walk and stand for an average of 8 hours per shift

Living Water Resorts is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. Should you require accommodation in relation to any of the materials or processes used during the recruitment and selection process, please notify Human Resources. Living Water Resorts will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.

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