Assistant Manager

1 week ago

North York, Canada TMH Cannabis Full time

**Company description**

**Job description**

**Responsibilities**:

- Provide and coach Budtenders on excellent customer service and manage any customer concerns
- Responsible for supporting the Store Manager in overseeing the daily operations of the store, ensuring high levels of customer satisfaction, and maintaining and enforcing the Company policies and procedures.
- Provide education on cannabis products and related topics to help customers find the best products to suit their needs
- Inventory management and back-of-house support
- Ensure store is clean and tidy and meets the most stringent sanitary requirements
- Assists with marketing
- Ordering from the OCS
- Reach sales targets
- Maintains a positive attitude that creates a positive work environment.
- Partner with the Store Manager to drive sales and brand awareness.
- Assist with POS transactions and end of day cash reconciliation report any discrepancies.
- Report on any suspicious incidents of guest or team member behavior to the Store Manager.
- Assist Store Manager with any required store audits to maintain accuracy and compliance to company standards.
- Enforce all company policies and programs (workplace hygiene), ensuring compliance.
- Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation.

**Requirements**:

- 19+ years old
- Valid Cannsell certification or ability to obtain certification
- Retail Manager License from the AGCO
- Must be able to successfully pass a criminal record check
- Available to work various shifts not limited to days, evenings, weekdays, weekends, some holidays
- Desire and the ability to develop a positive, in-depth understanding of cannabis
- 2 years plus experience in a similar scope of role successfully leading a team
- Detail-oriented and able to handle cash, POS (Greenline) register and all sales transactions
- Proven track record with demonstrated sales and customer service skills
- Time management and organizational skills
- Self-motivated with the ability to work independently/unsupervised
- Exemplary communication, problem-solving and interpersonal skills
- Ability to learn and train and educate others in processes, procedures, and products
- Meet the physical demands of a retail environment including transporting up to 11 kg
- Technologically proficient in use with tablets, MS Office, Google Docs, and other operating systems including troubleshooting.

**What we’re looking for**
- A passion for the customer experience (and cannabis too)
- Previous retail/cashier experience (customer experience associate/greeter)
- Outgoing, personable and professional. We’re building relationships and trust with our clients and community.
- Comfortable working in a fast paced environment - good organizational and communication skills.
- Coachable. We’ll be looking to develop your skills and have fun while doing it.

**Job Types**: Full-time, Part-time

**Salary**: $21.00 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekend availability

**Education**:

- Secondary School (preferred)

Work Location: One location

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