Customer Experience Agent

6 days ago

Kingston, Canada City of Kingston Full time

Opening Statement
We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah
- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

Position Summary
Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) position provides professional and courteous customer service to the general public and departments across the City of Kingston.

**KEY DUTIES & RESPONSIBILITIES**:
Represent the City as a frontline employee for a wide range of municipal services

Interact with internal and external customers and respond to their inquiries and concerns in a professional and courteous manner

Handle general inquiries regarding municipal services and programs

Other duties, as assigned.
Qualifications, Competencies
Grade 12 diploma or equivalent education is required

1-year experience working in a customer service environment

Demonstrated work experience in conflict resolution, creative problem solving, resourcefulness, negotiating for success and influencing others

Ability to conduct business in French is an asset

**Must demonstrate the corporate competencies**: Customer Focus, Results Oriented, Integrity and Teamwork.
Skills, Abilities, Work Demands
Strong customer service skills with the ability to deal appropriately with contentious situations (tested) and to exercise discretion, judgment, diplomacy and confidentiality when dealing with the public, employees and stakeholders

Typing speed 40 words per minute preferred (tested)

Comfortable working in a fast-paced environment

Must be adaptable, take initiative and have ability to prioritize tasks

Strong communication skills both verbal and written

Ability to multi-task with attention to detail

Demonstrated accuracy with cash and payment card transactions

Knowledge of the City of Kingston's municipal services and programs

Must be able to work daytime, evenings and weekends (flexible hours) in a variety of facilities across the City

Must obtain and maintain a satisfactory criminal record check.
Closing Statement

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

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