Auction Operations Lead

ABOUT USABOUT THE TEAM
- We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.-
RESPONSIBILITIES
- To build and execute sales from start to finish with the help of other teammates.
- To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels.
- Must be very detail orientated, as our unit encourages very high standards for accurate equipment listings, as well as website accuracy.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
- Set up and maintain auction information systems - MARS, Salesforce, Salesite, Wrike, Oracle, SumTotal, Sharepoint, RB website, TAL Admin.
- Contracts - enter contracts and equipment specifications into the auction system.
- Titles - process vehicle titles, registrations, and legal transfer documents.
- VIN & Year Verification - manage the year and VIN verification for all assets sold in your respective sales.
- Seasonal Auction Guide - prepare and edit auction guides pages for each of your respective sales.
- Sale Sequence & Shoot Prices - manage final auction sequencing, shoot prices, ring splits, tied lots for each of your respective sales.
- Cost Sheets - enter any incurred expenses via the PO system.
- Assist to recruit and train Customer Service Representatives for auctions.
- Balance auction results, and take care of accounts receivable, collections and banking responsibilities.
- Tax Adjustments - ensure proper Federal and Provincial tax jurisdiction rules are followed and implemented.
- Payout - verify that funds have been collected, and that correct lien holders are paid.
- Build strong relationships with banks, taxation offices, and motor vehicle branches to obtain information and to resolve issues.
- Assist to train and oversee Customer Service Representatives for auctions.
- Other duties as assigned per business needs

QUALIFICATIONS
- 5 years of related experience
- Strong computer skills, including the ability to master new systems and to enter data quickly and accurately
- A thorough understanding of Agricultural Equipment specifics for data entry
- Very strong attention to detail
- Demonstrated leadership and the ability to take initiative
- Strong problem solving, organizational and time management skills
- Able to set priorities and work independently with mínimal supervision
- Positive attitude
- Good communication skills - strong on diplomacy, a patient listener, strong written communication skills, proven conflict resolution skills
- Team player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the ability to easily network with others
- Adaptable and willing to adjust to new ideas or change
- High level of integrity and ethics
- Ability to work in high pressure situations
- A valid driver's license and a clean driving record
- Experience with any of the following is an asset: accounts receivable, account reconciliation, sales tax collection/remittance, DMV document processing
- Regular overtime surrounding peak seasons (April, June, October) & our seasonal auction guides are a requirement of this position
- Work both indoors and outdoors year-round, and climb on and off large equipment and trucks