Client Relations Representative

3 days ago

Winnipeg, Canada Border Brokers Full time

**Join Our Team as a Client Relations Representative**

Are you ready to thrive in a dynamic and innovative workplace? Border Brokers, a leading Canadian Customs Brokerage and Freight Forwarder, is seeking a Client Relations Representative for our fantastic Head Office in Winnipeg, Manitoba.

With nearly four decades of expertise, Border Brokers stands out by delivering tailored customs clearance solutions that simplify global trade. We pride ourselves on our personalized service, utilizing direct points of contact, specialized in-house teams, and cutting-edge innovations to exceed client expectations.

**Job Summary**:
As a Client Relations Representative, you will be integral to our team, responsible for onboarding new clients, managing incoming inquiries, identifying issues, updating records, and helping ensure exceptional client care. You'll collaborate closely with various departments to strengthen relationships and deliver outstanding results.

**Key Responsibilities**:

- Efficiently manage multiple tasks while maintaining accessibility for client interactions.
- Take ownership of client issues, identify solutions, and ensure prompt resolution.
- Collaborate cross-functionally to support ongoing business needs and client relationships.
- Deliver outstanding client service through professional phone etiquette and proactive communication.
- Manage administrative tasks related to client interactions and service delivery.
- Educate clients on industry advancements and our service offerings.
- Provide receptionist support and assist with additional duties as required.

**Requirements**:

- High school diploma or equivalent.
- Prior experience in Customs Brokerage and strong customer service skills are essential.
- Excellent oral and written communication skills.
- Strong organizational abilities and problem-solving skills.
- Detail-oriented with a thorough approach to tasks.
- Ability to maintain confidentiality.
- Positive and outgoing personality with a friendly communication style.
- Motivated by a strong desire to assist others.
- Previous experience in customs clearance is preferred.

**Next Steps**:
**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB R3H 0T8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your desired annual salary for entry to this position?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customs Brokerage: 1 year (preferred)

**Location**:

- Winnipeg, MB R3H 0T8 (required)

Work Location: In person

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