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Restaurant Assistant Manager
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FAMOUS DAVE'S BAR-B-QUE is hiring an Assistant Manager.
GENERAL RESPONSIBILITIES:
- Reporting to the Operations Manager, you will be responsible for ensuring that we always provide the Perfect Guest Experience as per Famous Dave’s Bar-B-Que standards.
- Assist the Management Team in attaining sales, profit and controlling expenses.
- Follow, coach, and enforce company policies and standards.
- Assist in the hiring process, including conducting interviews, onboarding and training as required.
WHAT YOU WILL DO:
- Manage the floor while on duty. This includes ensuring all Team Members are providing exceptional service; ensuring all Steps of Service are being followed; and ensuring that all policies and procedures are being followed.
- Table Touches - talking to as many Guests as possible to ensure that their dining experience is to their satisfaction.
- Be proactive at all times by being present to ensure that Guest Satisfaction is great, and areas of opportunities are dealt with prior to becoming a concern.
- Handle Guest concerns with tact and professionalism. Use the L.A.S.T. method - Listen, Apologize, Solve and Thank.
- Assist on the floor, as needed, with hosting, food running, expediating, pre-bussing, bussing and cleaning of tables, cleaning bar glassware and Take Out orders.
- Ongoing observation and coaching of the Team to ensure consistency of Guest service, performance, food quality, and food presentation.
WHO YOU ARE:
- You fully understand the day-today operations of a Full-Service restaurant.
- You pride yourself on your Guest service skills.
- You are reliable, dependable and a Team Player.
- You are focused and resourceful.
- You can handle stressful moments and are able to remain calm.
- You can create a positive, upbeat atmosphere for your team and Guests at all times.
- You can manage your time effectively and prioritize and complete all duties, responsibilities and projects.
MUST HAVES:
- Minimum recent 3 years Full-Service restaurant experience as a manager.
- Proven Leadership skills.
- Able to lead with Integrity, Humility, Transparency and Resiliency.
- Desire to develop and motivate your Team.
- Energetic, possess a positive attitude and Team mindset.
- Have a personal drive for continuous improvement.
- Excellent communication.
- Available evenings, weekends, and holidays.
- Liquor Certification.
- Food Handlers is a bonus.
Join our team and be part of a dynamic environment where your skills will be valued, and you can grow professionally in the restaurant industry.
Please no phone calls.
**Job Types**: Full-time, Permanent
Pay: $35,000.00-$40,000.00 per year
**Benefits**:
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Evening shift
- Every Weekend
- Holidays
- On call
Supplemental pay types:
- Tips
**Education**:
- Secondary School (preferred)
**Experience**:
- Hospitality: 3 years (required)
**Language**:
- English (preferred)
Licence/Certification:
- Smart Serve (required)
Work Location: In person
