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Front Office Supervisor

2 weeks ago

Edmonton, Canada Coast West Edmonton Hotel & Conference Centre Full time

Coast West Edmonton Hotel & Conference Centre is looking for a friendly, professional, and customer-oriented front office manager to join our team. As the Front Office Supervisor, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing ambassadors' schedules, front office ambassador training, and performing the basic reconciling of receipts.

**You need to have good people skills, a professional appearance, and be highly organized to be a successful front office supervisor.**
- Aiding, training, and supervising front office staff
- Guaranteeing that all customer-related tasks are handled accurately and on time to improve the guest experience
- Dealing with customer complaints and special requests
- Retaining an orderly appearance throughout the reception area
- Regulating stock and ordering office supplies, including stationary and information leaflets
- Implementing all cash-handling, checking, and credit procedures
- Evaluating all guest’s complaints and requests and also ensuring timely resolution for all
- Overseeing the work of all team members and ensuring achievement of all front office objectives according to quality standards
- Regulating work of housekeeping staff and ensuring efficient maintenance of all rooms according to hotel standard
- Formulating front office schedule and ensure compliance to same and get it approved by the director of the front office
- Partaking in various educational seminars and evaluating front office operations and recommending changes if required
- Regulating all guest’s ratings and comments for hotels and evaluating same to improve all services
- Encouraging the development and monitoring of the budget to provide top-quality customer service
- Planning the front office staff and supervising workload during shifts
- Functioning as a liaison between the General Manager and ambassadors
- Replying to phone inquiries, and direct calls, and providing basic information

**Qualifications**:

- An associate’s degree or Hotel Management Diploma
- Two years more of a previous **HOTEL Front Office experience is necessary**:

- Outstanding leadership, management, and team-building skills
- Client service or management experience
- Tremendous interpersonal and communication skills
- Terrific problem-solving skills
- Basic accounting skills

**Salary**: $18.00-$21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Front Desk: 2 years (required)

Work Location: In person