Collection Agent- Bilingual

**About**

ergoCentric Inc. was founded in 1990. Our sole mission is to design and manufacture the best ergonomic chairs in the world and we are recognized as North America’s premier manufacturer of high-quality ergonomic seating for office, specialty and healthcare environments.

Today, ergoCentric offers a comprehensive portfolio of ergonomic workstations, including ergonomic task seating, electric height adjustable tables, and ergonomic accessories. Our employees are the driving force behind our success over the past thirty-plus years. Our diverse engineering, manufacturing, sales, and administrative teams across North America believe everyone should be comfortable and healthy at work, and we take great pride in creating and delivering high-quality, build-to-order ergonomic office solutions.

**Position Summary**

The Collection Specialist is responsible for collecting outstanding Accounts Receivable Balances while maintaining positive Customer relationships.

**Standard Job Duties**
- Monitor accounts to identify overdue payments
- Contact customers for overdue payments
- Update account status and collection efforts
- Reconcile accounts
- Resolve billing and customer credit issues
- Follow up on customers paying by credit card
- Process credit card payments
- Respond to customer inquiries
- Send monthly statements
- Work with inside sales and sales rep to resolve customer issues.

**Requirements**:

- High school diploma or equivalent. Post-secondary degree in finance or accounting preferred.
- Bilingual - 100% fluent in both English and French (read, speak, write).
- Minimum 3-5 years experience in collections.
- Experience in reconciling accounts.
- Excellent communication and problem-solving skills.
- Strong phone manner with the ability to multitask.
- Strong proficiency in MS Office (Outlook, Excel, Word)

**Benefits of working at ergoCentric**
- Competitive wages
- Opportunities for advancement and cross-training
- Health & Dental Benefits
- Long-Term Disability and Life Insurance

ergoCentric Inc., is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and/or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L5T 2L6: reliably commute or plan to relocate before starting work (required)

**Language**:

- 100% fluent in both English and French

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L5T 2L6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Collections: 3 years (required)

**Language**:

- 100% fluent in both English and French (write, speak, read) (required)

Work Location: In person

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L5T 2L6: reliably commute or plan to relocate before starting work (required)

**Language**:

- Must be bilingual-100% fluent in both English & French (required)

Work Location: In person