Operations Manager

Operations Manager

Status:
Regular, Full time

**Location**:
St-Laurent, Quebec
Job Description

Reporting to the Business Centre Manager, the Operations Manager will work and oversee operations at the Business Center.

**MAIN RESPONSIBILITIES**:

- Increasing the effectiveness and efficiency of support services through improvements to each function, coordination, and communication between business functions
- Driving initiatives in the management team and organizationally that contribute to long-term operational excellence
- Work closely with the management team to implement policies, procedures, and systems
- Know and understand all our system functionalities
- Review for accuracy and approve operational expenses and supplier invoices
- Bring hidden costs to the attention of sales team and management
- Manage relationships with key operations vendors
- Track vendor pricing, rebates, and service levels
- Review customer price matrices regularly to achieve best pricing strategies
- Create new stock SKU’s when needed and maintain the integrity of their costs
- Manage supplier rejects and returns, and issue debit memos when appropriate
- Process monthly ship and debit rebates, and maintain CPA files
- Work with the Business Centre Manager to reach best pricing on stock, non-stock, and project business
- Review the IVR (invoice verification report) daily to validate pricing
- Manage the inventory write-down to minimize their financial impact on the Business Centre
- Analyze and quickly correct inventory discrepancies
- Organize the cyclical and annual physical inventory preparation and counting
- Prepare the annual inventory reconciliation
- Work to increase traffic on our eCommerce platform by educating and helping customers navigate the website
- Support and train the team in all system and operational functions
- Support the administrative team in accounts payables and receivables and the inside sales staff with procedures, back orders and managing of key accounts
- Help merchandise the show room and counter areas of the branch
- Oversee Health and Safety policies and procedures including training of new staff
- Coordinate and track staff holidays time off requests and appropriate approvals
- Engage in continued personal and professional development, and inspire employees to follow suit
- Update job knowledge by participating in educational opportunities and vendor trainings
- Reflect the core values of the Business Centre and the company by acting and managing in a professional and ethical manner, in accordance with our Company’s Policies and Procedures

**REQUIREMENTS**:

- Minimum five (5) years of industry experience preferable, or a combination of relevant experience and education
- Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management
- Solid understanding of financial management
- Excellent communication skills
- High level of critical thinking and problem-solving skills
- Ability to build relationships among managers, employees, and partners
- Ability to address problems and opportunities for the company
- Capability to organize his work with a minimum of supervision
- Energetic and positive attitude, dependable, organized and deadline oriented
- Stress tolerance
- Advanced computer skills and knowledge

What’s in it for you
- We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What sets us apart is our:
- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.-
- A strong national network offering real opportunities to grow: our people make the difference.Among our benefits:
- Flexible group insurance plan customizable to your needs.-
- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).-
- Group RRSP with employer contribution and TFSA.-
- Postsecondary Scholarship Program for our employee’s children.-
- Charging terminals available at our facilities.-
- Years of Service Recognition Program.Come build your career with us, a growing network where our people make it happen