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Specialized Consultant
2 weeks ago
**Specialized Consultant - Occupational Hygiene - Ottawa Region**
**(Home Office Based Role)**
Love what you do. Join a team with a passion for protecting potential.
We are looking for people who are skilled at what they do and are driven to contribute to our vision and share our values: a concern for worker well-being, a desire to nurture strong relationships, a commitment to integrity and a future-focused mindset.
The Specialized Consultant (Occupational Hygiene) provides specialty services and solutions to our customers in the regions and works closely with the Speciality Services Lead to provide expertise in the discipline or area of expertise. The Specialized Consultant will work (both in-person and virtually) within their team both to ensure annual goals and objectives associated with the WSPS Master Plan are accomplished which may include providing general health and safety services to assist with capacity shortfalls, when needed.
**KEY RESPONSIBILITIES**
Note: Percentages refer to approximate % of time spent on each area, over the course of a given year
**DELIVER SERVICES/SOLUTIONS TO CUSTOMERS (70%)**
- Deliver specialized services to customer that facilitate a reduction and mitigation of risk for workplace injury and illness through the: hazard identification, qualitative and quantitative risk assessment, and recommendations for improving tools, equipment, layout materials, environment, work practices, organizational factors and other processes
- Assess customer needs and works diplomatically within political framework of unionized and non -unionized workplaces. Liaise with various stakeholders (e.g., MLITSD, senior management, supervisors, workers, staff) to assist customers in complying with relevant Occupational Health and Safety legislation, standards and best practices.
- Execute solution delivery to customer as per scope and term outlined in the agreement/contract. In collaboration with Account Management, follow up regularly with customers to ensure ongoing service satisfaction.
- Ensure the successful planning, implementation, and delivery of high-quality customer solutions through collaboration with Consulting Services Manager, AM/or SAM, and Specialized Services Leads to scope contracts, review customer plans, prepare RFPs, participation in WSPS Document Review process, solution development/review
- Support projects that require specialized knowledge and experience to ensure all elements that support revenue protocols which include: proposal, quoting, risk assessment and contracting
- Collaborate with others to develop and deliver training, workshops and conference presentations to customers in specialty as well as other focus areas
**RELATIONSHIP-BUILDING, MARKETING AND PROMOTIONS (10%)**
- Nurture, develop and maintain relationships with assigned customers while delivering services
- Promote and represent WSPS as a “brand” ambassador at key events/speaking engagements, trade shows and with committees, institutes and associations
- Assist with acquisition of speakers that provide customers access in the specialized fields and coordinate presentations at conferences and workshops
- Coordinate with internal stakeholders to leverage internal resources to provide customer service or solutions
- Act as a contributing member on a Occupational Hygiene Practice Team and promote collaborative, problem solving, lean way of working.
**INTERNAL TRANSITION, SUPPORT AND ADMINISTRATION (20%)**
- Maintain report and documentation as required and in accordance with corporate policies
- In collaboration with Account Management, ensure customer information is maintained through entries in CRM and other business systems as required
- Prepare consulting reports in accordance with internal standards, processes, procedures and expertise development plans.
- Complete Quality Assurance/Document Review of consulting reports in accordance with internal standards, processes and procedures
- Function as Subject Matter Experts (SMEs) supporting the development of programs, solutions, products and services.
- Provide input to current and future Development plans in collaboration with the Specialized Services Leads.
- Provide instruction, demonstration, or coaching support as assigned
- Convey any identified, potential project risks and possible mitigation strategies to the Consulting Services Manager or Senior Consultant as appropriate
- Completion of administrative duties (Expense submission, etc.)
- Support other duties as assigned
**CONTRIBUTES TO A HEALTHY AND SAFE WORK ENVIRONMENT (at all times)**
- Adhere to WSPS policies, procedures, process fact sheets, guidelines and business rules established in the WSPS Quality management system to ensure the achievement of quality goals
- Contribute to the promotion of a healthy & safe culture through modelling and following WSPS health, safety and wellness policies and practices, and link efforts to the WSPS Managed Systems approach (Plan, Do, Check, Act, C
