Director, Growth Hub

**Employer**: iA Financial Group
- **Office**: 1080, Grande Allee West
- **Location**: Québec, Quebec
- **Other Possible Location(s)**: Montreal, Quebec
- **Job category**: Strategic Planning / Business Expansion - Generalist / Multiple Disciplines
- **Job ID**: JR10024031
- **Job type**: Permanent Job

**Description**:
**Job description**

Reporting to the Vice President, Growth Hub, the Director will work closely with the operating units to identify growth opportunities and ensure the implementation and operationalization of customer growth programs. He or she will lead a team that works both with the GCX and in a matrix mode and will foster a collaborative environment with a common goal: increasing cross-sales. He or she will also be responsible for team management and efficiency.

**Responsibilities**:

- Ensure the implementation and operationalization of the next best action program for customers;
- Work with the team and stakeholders to develop operational processes that will promote cross-selling
- Maintain and develop a continuous pipeline of high-potential growth opportunities, promoting an increase in CLV per customer;
- Ensure that initiatives are carried out according to established schedules and deadlines;
- Identify and help resolve potential obstacles to the implementation of customer growth programs;
- Ensure team performance by providing motivational leadership with resources from multiple stakeholders to achieve the growth hub's ambitions;
- Ensure effective communication of the program with business sectors and various forums within iA;
- Ensure the production of reports on the overall opportunity pipeline and the performance of the Growth Hub.

**Skills**:

- Experience in project team management or operations management;
- Experience in process development;
- Good communication skills and commercial understanding;
- Ability to interact with various hierarchical levels;
- Focus on change management and innovation.

**Requirements**:

- Minimum of 10 years of experience in the industry;
- Knowledge of iA's business sectors and distribution is an asset;
- Education in business administration, finance, or actuarial science or any other related field;
- Experience in business growth and/or customer growth strategy;
- Advanced knowledge of French both spoken and written.

**Invest in your talent by joining our team**:
See why so many people choose iA

**Company Overview**:
iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.

Reporting to the Vice President, Growth Hub, the Director will work closely with the operating units to identify growth opportunities and ensure the implementation and operationalization of customer growth programs. He or she will lead a team that works both with the GCX and in a matrix mode and will foster a collaborative environment with a common goal: increasing cross-sales. He or she will also be responsible for team management and efficiency.

**Responsibilities**:

- Ensure the implementation and operationalization of the next best action program for customers;
- Work with the team and stakeholders to develop operational processes that will promote cross-selling
- Maintain and develop a continuous pipeline of high-potential growth opportunities, promoting an increase in CLV per customer;
- Ensure that initiatives are carried out according to established schedules and deadlines;
- Identify and help resolve potential obstacles to the implementation of customer growth programs;
- Ensure team performance by providing motivational leadership with resources from multiple stakeholders to achieve the growth hub's ambitions;
- Ensure effective communication of the program with business sectors and various forums within iA;
- Ensure the production of reports on the overall opportunity pipeline and the performance of the Growth Hub.

**Skills**:

- Expe