Customer Experience Host

7 days ago

Red Deer, Canada The City of Red Deer Full time

**The Opportunity**:
The City of Red Deer is currently recruiting to fill the permanent full-time position of **Customer Experience Host - City Hall**. These positions will provide the welcoming first impression to customers in person, on the telephone or electronically when they interact with The City of Red Deer. This position has the primary duty of helping customers/visitors feel welcome and determine how best to assist them. The Host is responsible for greeting and assisting customers/visitors to City Hall, serving as primary reception for the organization, and projecting a pleasant and personable demeanour, and ensuring a positive experience for customers and citizens.

The Host will proactively engage citizens and customers as they enter City Hall and direct them to the appropriate location for their City business or contact the parties they are meeting with.
- Grade 12 with minimum 5 years of related customer service experience in a political and public facing industry.
- Customer service experience in a municipal or other public sector environment would be an asset.
- Maintains an awareness of current programs offered by The City, as well as special events and downtown programming.
- Keeps up to date with and provides visitors with accurate information about the city, and the services and programs available through The City.
- Ability to be assertive and to deal with aggressive or unpleasant behaviour either face to face or over the phone with difficult customers. Excellent conflict resolution skills.
- Knowledge of The City, its programs and services, and the ability to maintain awareness of current programs and events.
- Ability to communicate effectively, respectfully, and clearly.
- Basic computer skills with Word, One Note, Teams, Excel, and familiarity with reddeer.ca.
- Ability to work independently in accordance with policies and procedures.
- Ability to take customer suggestions and provide internal feedback to enhance department and corporation procedures.
- Ability to attain Current Standard First Aid and Cardiopulmonary Resuscitation (CPR) Level 'C'.

**Affiliation**:
Canadian Union of Public Employees, Local 417

**Remuneration**:
$29.29 to $30.84 per hour

**Hours of Work**:
75 hours biweekly; Monday to Friday, some evening and weekend work may be required when needed.

  • Host/hostess

    2 weeks ago

    Red Deer, Canada Bo's Bar & Stage Full time

    Bo’s is hiring Hosts / Hostesses Bo's is an independently owned and operated business whose mission is to showcase an elevated and unique experience delivered with passion, quality and comfort. Bo's is a high demand room and we want motivated workers to help us further develop our culture! As Host at Bo’s you will provide an array of duties to support...

  • Casino Host

    1 day ago

    Red Deer, Alberta, Canada Ace Casino Red Deer Full time

    Job Overview:The Casino Host under the direction of the Regional General Manager will be responsible for looking after our VIP slot guests and ensuring that all their needs are met.  The Casino Host will provide superior service to our VIP'S, knowing guests by their names, likes and dislikes, dining and entertainment and favourite sports games. Make our...

  • Host/hostess

    1 week ago

    Red Deer, Canada Stacked Pancake & Breakfast House - Red Deer Full time

    **Overview** **Responsibilities**: - Greet guests as they arrive and thank them as they leave - Manage wait list and mentoring the wait list and seating arrangements - Provide menus and assist guests with any inquiries - Maintain a clean host area. - Collaborate with servers to ensure efficient service and help in drink orders and wclean the table. -...

  • Trivia Night Game Host/hostess

    1 week ago

    Red Deer, Canada Tipsy Trivia Entertainment Full time

    **Join the Tipsy Trivia Team as a Trivia Event Host!** At Tipsy Trivia, we're all about creating memorable moments, fostering laughter, and igniting friendly competition through interactive and engaging trivia events. We combine trivia with music and movies, creating a unique, relaxed environment filled with fun. We're excited to announce that due to our...

  • Host/hostess

    3 days ago

    Red Deer, Canada Stacked Pancake & Breakfast House - Red Deer Full time

    **Overview** **Responsibilities**: - Greet guests as they arrive and thank them as they leave - Manage wait list and mentoring the wait list and seating arrangements - Provide menus and assist guests with any inquiries - Maintain a clean host area. - Collaborate with servers to ensure efficient service and help in drink orders and wclean the table. -...

  • Live Gem

    1 week ago

    Red Deer, Canada Silver Cove Ltd Full time

    Do you have an upbeat personality? Do you enjoy talking to people? Do you take pride in yourself and everything you do? If you answered yes to all of these, we have the perfect job for you! Silver Cove's Live Sale division is Canada's resource for trustworthy information and education regarding gemstones, minerals, fossils, crystals, beading, crafts,...

  • Vip Host

    2 weeks ago

    Red Deer, Canada Red Deer Resort & Casino Full time

    Join our elite team as a **VIP Host** at our renowned casino and indulge in a career that takes hospitality to new heights! As a VIP Host, you will create unforgettable experiences for our esteemed guests, providing impeccable service and personalized attention. If you thrive in a fast-paced, dynamic environment and have a passion for delivering...

  • Host/Hostess

    2 weeks ago

    Red Deer, AB TR A, Canada Stacked Pancake & Breakfast House Full time

    OverviewWe are seeking a friendly and organized Host/Host to join our team. The ideal candidate will have a passion for providing excellent customer service in a hospitality setting.Responsibilities- Greet guests as they arrive and thank them as they leave- Manage wait list and mentoring the wait list and seating arrangements- Provide menus and assist guests...

  • Leader, Pi Customer Experience

    2 weeks ago

    Red Deer, Canada Brokerlink Inc. Full time

    Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present. We want like-minded individuals who want...

  • Customer Experience Manager

    2 weeks ago

    Red Deer, Canada Melanie Lyne Full time

    Customer Experience Manager - CrossIron Mills Job Description Posted Thursday, November 6, 2025 at 7:00 a.m. Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision...