Foh Manager

2 weeks ago

Calgary, Canada shokunin hospitality group Full time

**NUPO**, proudly ranked **#30 on Canada’s Top 100 Restaurants**, is seeking an experienced and passionate **Front of House Manager / General Manager** to lead our guest experience and restaurant operations at the highest level.

Known for its refined Japanese-inspired cuisine and immersive dining atmosphere, NUPO is one of Calgary’s premier culinary destinations. We are looking for a hospitality leader with exceptional attention to detail, operational precision, and a genuine love for curating unforgettable dining experiences.

This is a rare opportunity to grow into a long-term leadership role within a nationally recognized restaurant group.

**Role Overview**:
As FOH Manager/GM, you will be responsible for leading the day-to-day operations of the restaurant, driving excellence across service, staffing, financials, and guest relations. You will be an integral part of shaping and maintaining NUPO’s reputation for quality, consistency, and innovation.

**Key Responsibilities**:
**1 - Operations & Service Excellence**
- Oversee all front of house operations with a focus on seamless guest service
- Uphold and enforce health, safety, and sanitation protocols
- Implement and maintain standard operating procedures (SOPs)
- Ensure all service team members are delivering polished, professional hospitality

**2 - Team Leadership & Culture**
- Hire, train, schedule, and manage front of house team members
- Create a high-performance, collaborative team culture
- Lead pre-shift meetings and performance check-ins
- Provide coaching, mentorship, and clear performance expectations

**3 - Guest Experience & Relationship Management**
- Create a welcoming, personalized environment for every guest
- Build strong relationships with regular patrons and VIPs
- Manage guest feedback, resolve issues quickly, and drive guest retention

**4 - Financials & Business Strategy**
- Collaborate with the executive team on budgeting and forecasting
- Monitor and manage labor costs, COGS, and inventory in coordination with BOH
- Track sales reports, service metrics, and identify areas for improvement
- Support marketing initiatives and community engagement strategies

**What You Bring**:

- Minimum 2 years of experience in a leadership role in upscale or fine dining restaurants
- Deep understanding of FOH and BOH operations, budgeting, and inventory control
- A calm, confident leadership style with a hands-on approach
- Strong decision-making, time management, and delegation skills
- Proven ability to mentor and inspire a team
- Familiarity with POS systems, scheduling software, and reservation platforms
- Passion for hospitality, attention to detail, and a guest-first mindset

**What You’ll Get**:

- Competitive salary with bonus opportunities tied to performance
- Comprehensive benefits package after probationary period
- Mentorship and growth opportunities within a nationally recognized restaurant group
- Creative input in shaping one of Canada’s top-ranked dining experiences

**Ready to lead one of Canada’s most celebrated dining rooms?**

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Additional pay:

- Tips

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekends as needed

Work Location: In person

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