Parts Technician

2 weeks ago

Edmonton, Canada ColdFront Ltd. Full time

**Position Title: Parts Technician**

**Location: Edmonton, AB**

**Full/Part Time: Full Time**

**Status: Permanent Position**

**Work Schedule: Monday to Friday**

**_Who is ColdFront?_**

For over 50 years, **ColdFront** has been at the leading edge of climate control products and service to the transportation industry. We proudly provides our services to customers across Western Canada, with locations in British Columbia, Alberta and Saskatchewan.

**What is the Role?**

ColdFront requires a Parts Technician responsible for providing a high level of customer service to both our internal and external customers. This individual will contribute to our business model by providing the necessary support to the Service Department team; front counter/order desk, warehouse and back counter as well as directly supporting customers; both new and repeat business.

**Role Responsibilities**:

- Checking stock levels on computer system
- Looking up parts in parts manuals for customers
- Keeping customers up to date with ETA’s on back orders
- Provide technical assistance to customers
- Provide alternative products/solutions for out of stock items or long lead-time items
- Co-ordinate orders with shipping department
- Resolving incorrect orders or shipping errors with customers
- Responsible for building strong customer relations
- Other duties as assigned

**Qualifications**:

- Excellent Customer Service skills
- Excellent verbal and written communication skills
- High attention to detail
- Strong work ethic, positive attitude, enjoys working with people and helping customers
- Self-motivated, strong problem solving abilities, continuous improvement and proven decision making skills
- Extremely well organized with the ability to multi-task and prioritize
- Previous parts person/counter experience is an asset

**What we offer**:

- Competitive salary
- Medical and dental benefits
- The chance to be part of a fast-growing company in an exciting industry
- A supportive work environment that respects personal life obligations

**Now that you’re interested, what do you do next?**

If this opportunity sounds like the right fit for you, please submit your resume today.

ColdFront is an equal opportunity employer.

**About us**:
**ColdFront**is the authorized dealer for Carrier Transicold in British Columbia, Alberta and Saskatchewan providing sales, parts and service support of temperature-control equipment, Auxiliary Power Units (APU’S), Gensets and Telematics for Transportation and Industry. We also support several other industry-leading product offerings, including Webasto, Pro-Heat, Red Dot and MEI, providing engine-off and hydraulic heaters, and in-cab air conditioning.

**Job Types**: Full-time, Permanent

Pay: $24.00-$35.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- parts counter: 1 year (preferred)
- industry related: 1 year (preferred)
- parts technician: 1 year (preferred)

Licence/Certification:

- Red Seal Journeyman Parts (preferred)

Work Location: In person

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