Manager of Clinic Services

At Enhanced Care Clinic, we know the importance of primary care and family practice in everyone's health and wellness. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely. **Summary**: The Manager of Clinic Services is responsible for direct contribution of day to day tasks, supervision of on-site and virtual clinic service delivery. **Reports to**:Sr Manager Operations, Managing Director **Locations**:Etobicoke/Virtual (3857 Lake Shore Blvd W, Etobicoke, ON, M8W 0A3) **Responsibilities**: Administrative - Directly manage daily operations and staff of clinic on-site and virtually - Collaborate with management and leaders in the organization - Work closely with Project Management Office on project implementation, analytics and clinic efficiency - Ensure compliance with Health and Safety procedures and practices - Engage clinic staff, physicians, management, vendors and stakeholders to align with organizational priorities - Establish, maintain, communicate and implement clinic and confidentiality policies - Identify processes and methods to improve efficiency and service quality - Continue to develop efficiency and productivity among all sites - Manage and further develop utilization of electronic record and IT systems - Assist and lead other relevant projects and duties Human Resource - Work with staff to establish smooth and productive operations at clinic sites - Ensure effective staff recruitment, training and performance - Maximize physician, specialist, pharmacy and other allied health service delivery - Communicate and engage with physicians, providers, vendors and patients Financials - Work with accounting team to monitor operational efficiency and adhere to budgeted staff ratio and costs - Identify and capture cost-saving opportunities in supplies and procurement process - Coordinate with accounting to prompt and accurate account receivables - Profit and loss responsibility for sites - Provide management reports, insight and recommendations on a monthly basis Clinic Enhancement - Articulate operational challenges and develop effective strategies for continuous improvement - Provide clinical guidance and support to ensure patient safety and privacy - Ensure long-term operational and organizational sustainability at clinic sites **Qualifications**: - A minimum of 1 year management or team supervision experience - required - Background in clinic operations - An Asset - Excellent customer service and stakeholder engagement skills - An Asset - Experience with EMR and primary health care setting - An Asset - Valid driver’s license and access to reliable transportation - travel and driving required - to meet the needs of the business - Required **Why Enhanced Care might be right place for you**: - Nominated for 2012 York Regions' Character Organization Award - Winner of 2015 OPA's Collaborative Services Award - Ongoing career training and development **Job Types**: Full-time, Permanent Application question(s): - What is your salary expectation? Please provide an exact amount or range. Please do not put "negotiable" or "open to discussion" as your answer. This is a mandatory question. - Do you have home care and community nursing experience? If yes, how many years? This is a mandatory question. - Do you have experience using an EMR system? If yes, which system? This is a mandatory question. - Do you have a valid driver’s license and access to reliable transportation? This is a mandatory question. - Do you have experience in clinic operations? If yes, how many years? This is a mandatory question. **Experience**: - management or team supervision: 1 year (required)