Assistant Clinical Services Manager

**Company Description**
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today

Respectful interactions and collaboration with patients and families are core expectations of this role.

This position will report to the Clinical Services Manager (CSM) to ensure the program goals and objectives are met and are in alignment with the corporate strategic and clinical priorities plans. The position provides day-to-day leadership on the clinical units and service areas and often calls to be the CSM delegate.

Accountabilities:
**Quality and Safe Patient Care**:

- Support the implementation of best / leading practices, quality documentation and accountability models;
- Facilitate an inter-professional collaborative approach to care, recognizing and maximizing the unique contribution of each team member;
- Monitor and respond in a timely manner to quality, safety, risk and other performance / outcome indicators;
- Promote and facilitate a safe and therapeutic environment in accordance with best practices for the provision of care;
- Promote patient and family centered care, including responding to and addressing issues and / or concerns identified by patients and families, or internal and external stakeholders in a timely fashion;
- Coordinate resolution of issues / concerns / related to operational activities across the program to ensure seamless leadership and support;
- Provide oversight in the development and evaluation of care plans provided by the inter-professional team, with accountability for evaluation and point of care outcomes;
- Work collaboratively with the CSM and interprofessional team members - assess and ensures clinical and educational needs are met within the inpatient units and service areas on an ongoing basis;
- Other duties as assigned.

**Leadership and Collaboration**
- Demonstrating ability and experience in five**leadership domains:
1.** L**eads self

2.** E**ngages others

3.** A**chieves results

4.** D**evelops partnerships and

5. Leverage** IN**formation-driven and** G**oal-oriented processes in driving change and improvement
- Works collaboratively with the CSM, and shares accountability for achieving program targets, managing risk, improving quality and safety and advancing patient care outcomes under the direction of the Director for Acute General Medicine, Critical Care, Respiratory Therapy, and Transitions;
- Works collaboratively with the Clinical Nurse Educator, Nurse Practitioner, program leaders and the interprofessional team in reducing waste, adding value, raising standards, improving effectiveness and delivering high performance from the team;
- Supports agreed upon evaluation and outcome criteria to drive timely delivery of outputs, analysis and interpretation of data, and provide feedback to the team on findings;
- Works collaboratively with the CSM and program Director to identify gaps in processes, policies and procedures and support the sustainable delivery of excellent patient-centered care;
- Facilitates huddles and chairs the team meetings under the direction of the CSM, and attends other internal/external meetings as appropriate.

**People Development and Team Building**
- Fosters open communication, learning, and professional growth of the staff;
- Provides the clinical expertise essential to support managers with effective problem solving and decision-making;
- Initiates action and reports to the CSM, when staff behavior and/or performance do not meet professional standards and will independently manage the performance of a defined group of staff members;
- In conjunction with the CSM, manage the Attendance Awareness Program;
- In collaboration with the CSM, manage the recruitment and selection process;
- Provide support