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Montréal, Canada Rogers Communications Full timeOur branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless...
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At Rogers, we connect Canadians to a world of possibilities, and the memorable moments that matter most in their lives. We put our customers first in everything we do, and we’re committed to creating best-in-class customer experiences by connecting with our customers in our retail stores from coast-to-coast-to-coast.
Not only is our business strong, but so is our culture. We believe in challenging work, rewarding opportunities, and building an inclusive future for everyone so all of our team members feel proud to bring their whole selves to work. That’s why we believe in challenging work, rewarding opportunities, and building an inclusive future for everyone. Because when our team learns, grows, and reaches their true potential - we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us.
Let’s make your possible at Rogers.
As an organization that provides essential services, many of Rogers’ retail stores will continue to stay open to keep customers and Canadians connected. As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, we’ve implemented several protocols and procedures.
Our Retail team is at the heart of our success. We don’t just embrace the latest technology and content - it’s part of who we are. We dive deep into how our products and services enhance our customer’s lives and we’re excited to show them how our technology can make more possible each and every day. We are building for tomorrow and as we plan for the future to make more possible for our customers, we believe it starts with our retail team. This is an opportunity for you to learn various cross-functional skills including marketing, merchandising, training, technical, and leadership.
**Life at Retail - What We Offer**
We invest in our people to unleash their potential so we can win as a team As part of the team, you will have access to a ton of amazing resources, discounts, and perks. To name a few:
- Unlimited access to Headspace Premium for mindfulness training
- Access to a virtual walk in clinic to connect with Healthcare Professionals from home
- LIVX - Fitness Membership to attend classes virtually
- Company matching contributions to charities you support
- Paid time off for volunteering
- Great benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan
- Employee discounts on our products and services
- Leadership development, Mentorship and Coaching programs
We genuinely care about each other and we’re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.
**What We’re Looking for**
We’re looking for someone who is passionate about investing in the growth of their team. Someone who has a deep passion to coach and cheerlead while delivering a superior and consistent customer experience. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to unlock the appropriate solutions. You will foster collaboration within your team and other departments in efforts to provide world-class customer service.
**What You’ll Do**
Be part of a team that is passionate about creating joyous experiences for our customers and for each other. You will work with strong, accountable, leaders, and help drive positive, solution-based, customer interactions and experiences. As part of our team, your expertise will be called upon to encourage and coach your team to create best-in-class customer experiences by connecting with our customers and innovating by sharing ideas that have real business impacts. You will have the opportunity to connect, develop relationships, and offer value-added solutions to customers in your local community. You will receive ongoing training and development to ensure you have all the necessary skills support the team and find solutions and/or the products that best suit our customers. We are there when our customers need us so you will have the ability to work a flexible schedule.
**Who You Are**
- High School Diploma or equivalent
- Skilled in leading and inspiring a team
- Strong analytical and problem-solving skills
- Skilled in delivering exceptional customer service and sales experience
- Accountability to create and deliver business plans to meet regional, store, and employee targets
- Ability to work a flexible schedule, (40 hours/week), navigate multiple computer systems and multitask
- A good knowledge of english is necessary as this role requires regular
