Client Operations Coordinator

2 weeks ago

Calgary, Canada Alta Genetics Full time

**Responsibilities**:

- Coordinating with domestic and international clients, and embryo transfer centers for the assembly and shipping of semen and embryos through Alta to International destinations.
- Assisting the distribution team with the receipt of the product. Identify product and paperwork for accuracy and testing integrity in compliance with CFIA and export regulations.
- Coordinating and approving consignments with importers.
- Full cycle order processing as per the established process - order receipt, processing, inventory management, and invoicing.
- Determine the eligibility of products and update customers with product availability.
- Coordinate with URUS logistics team to authorize and legalize all export-related documents. (e.g. Commercial Invoices, Packing Lists, Certificate of Origin, Health Certificate, etc.)
- Coordinate all freight flow, clearance and delivery of import and export goods with the URUS Logistics team.
- Monitor and track all incoming and outgoing shipments to final destinations.
- Resolve problems concerning transportation, imports or exports, or customer issues.
- Seasonal support for client services calls for domestic orders and inquiries.
- Back up support for the Custom Program Administration.
- Other duties as assigned.

**Qualifications**:

- 2+ years of supply chain/logistics/administration experience in an office environment.
- Preference to individuals with knowledge of the Artificial Insemination/ET and Seedstock industry.
- Strong and concise written and verbal communication skills.
- Eye for detail and accuracy.
- Strong organizational skills to coordinate multiple tasks and projects.
- Problem-solving and decision-making skills to address contentious issues and ensure collaborative problem solving with a resolution.
- Strong interpersonal skills with a proven track record of teamwork.
- Ability to adapt quickly, be flexible, and manage change effectively.
- Proficient in MS Office software.
- Previous experience with major ERP system is an asset.

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