Care Manager, Psw

**Why work for Acclaim Health?** You will be working for an organization that has provided quality care to the community for 85+ years. Acclaim Health provides a wide variety of services to support the community, including Community Support Services, Alzheimer Services, Home and Personal Support Services and Palliative Care Services. Acclaim Health is a patient and family centered work environment that allows for flexibility in work schedules to ensure work/life balance. At Acclaim Health, we promote and support employees with a strong emphasis on the values of Teamwork, Respect, Integrity, Innovation and Excellence

Acclaim Health announces the availability of one (1) Full-Time Care Manager, PSW position in the Home Care department. This position is located in the Oakville Office supervising the Burlington PSW team. As a member of the Home Care Department, the incumbent is responsible for working in the community providing the supervision, support and training to personal support workers. The incumbent will work Monday - Friday, 7.5 hours per day with on call rotation with other members of the team.

**PRIMARY FUNCTIONS**:

- Identifies, minimizes and manages patient risk in accordance with risk management and incident reporting standards and policies
- Participates and collaborates with a multidisciplinary care team including staff, patients and caregivers in supporting the patient’s needs according to the patient’s care plan.
- Assesses and monitors patient status ensuring that collaborative patient-centred Care Plans are in place and current
- Provides internal customer service excellence through leading by example utilizing coaching and mentoring to support employees in providing excellence in patient care
- Under the direction of the Manager, Personal Support, develops and implements quality initiatives aimed at correcting negative variances, addressing gaps, mitigating risks and promoting client safety
- Works in collaboration with Human Resources in recruitment and orientation of Personal Support Workers.

Effectively manages the performance of direct reports through monitoring and regular performance reviews
- Effectively manages PSW time off from work, including vacation requests, sick time, and short term LOA requests and records such in Alayacare
- Ensures that direct reports understand and are aligned to their key accountabilities and perform to the expected level
- Provides input into the development of the PSW education plan
- Leads and co-facilitates PSW Team meetings
- Collaborates with the Manager, Personal Support in the annual review/revision of PSW policies

**QUALIFICATIONS & EDUCATION**:

- Diploma as Registered Practical Nurse
- Valid Ontario driver’s license, use of vehicle and insurance per Acclaim Health policy.

**EXPERIENCE & SKILLS**:

- Minimum 2 to 3 years as a Registered Practical Nurse
- Demonstrated ability to coach, mentor and lead staff
- Strong verbal and written communication and interpersonal skills.
- Effective listening skills.
- Demonstrated ability in assessment, problem-solving and negotiating skills.
- Strong planning, coordinating and organizing skills.
- Demonstrated knowledge and skills in quality/risk management.
- Proven ability to multi-task and meet deadlines.
- Proficient in Microsoft Word, Excel, Outlook and Alayacare.
- Knowledge of community resources.
- Basic knowledge of Acclaim Health and its services.
- Demonstrated ability to work independently and collaboratively as a team member.
- **Must be legally eligible to work in Canada**_

Acclaim Health is an equal opportunity employer and is actively working towards a more inclusive, diverse and equitable world. We recognize that our work environment is stronger - and our care more effective - when it includes people of equity-seeking groups, including those of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status.

**Please note - only those applicants selected for interview will be contacted.**
- Should you require accommodation during the recruitment and selection process, please inform human resources so we can ensure your equal participation in this process_

**Benefits**:

- Company events
- Company pension
- Employee assistance program
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Management: 1 year (required)

Licence/Certification:

- Registered Nurse (RN) License with CNO (required)

Work Location: In person