Systems Analyst

**Job Title**
- Systems Analyst - Full-Time (Continuing)

**About the University**

**It’s your time to shine**
Work where the world comes to create, discover and learn.
We are one of Canada’s top universities and leading research institutions. With more than 8,000 undergraduate and graduate students, two campuses (Lethbridge and Calgary), seven faculties and schools, and more than 2,500 employees, ULethbridge is Lethbridge’s second largest employer. Faculty and staff come together to contribute, each in their own way, to establishing ULethbridge as Canada’s destination university. In 2022, Lethbridge was recognized as one of Canada’s top small cities.

**Position Details**

Additionally, automation plays a significant part in this environment. The Systems Analyst has strong judgment to automate tasks as necessary, can design and implement appropriate solutions using PowerShell and REST APIs, maintains and monitors existing solutions, and is committed to strengthening the organization’s security posture by implementing and adhering to security best practices.

Primary responsibilities include:

- Providing Tier 2 support for end-users across all Microsoft 365 services
- Supporting teaching and learning through various technologies such as Microsoft Teams
- Keeping apprised of Microsoft’s continuous development in these services, taking actions as necessary to prepare the organization for any impacting changes
- Automating large-scale or repetitive tasks using object-oriented PowerShell and REST APIs in a continuous integration environment

Additional responsibilities:

- Supplemental Microsoft Azure and Microsoft Active Directory administration
- Writing and publishing end-user documentation for self-service help where appropriate
- Supplemental administration of identity management systems, such as Microsoft Identity Manager
- Representing the University by regularly collaborating with peers at other institutions and through provincial/national/collaborative bodies

This position plays a key role in collaborating and coordinating with other departments and colleagues including those in senior leadership positions, external vendors, and the rest of the IT Services team to ensure these services are properly supported, maintained, and enhanced. Numerous University audiences rely on these critical services, and therefore a high degree of planning, coordination, and attention to detail is required to ensure business continuity. Strong organization, written and verbal communication skills are essential.

The University of Lethbridge is undertaking a job classification and compensation review for Administrative Professional Officer (APO) positions. As such, the salary range currently assigned for this position may be adjusted as a result of this project.

**Position Qualifications**
- Bachelor’s degree in Computer Science or equivalent
- Several years of related work experience
- Several years of experience administering Microsoft 365
- Proven ability with object-oriented programming using PowerShell or other languages
- Background in Windows Server and Active Directory administration is an asset
- Knowledge and experience with service management processes such as incident management, service request management, change management, etc.
- Professional designations related to systems administration are an asset

**Starting Salary Range (at 1.0 FTE)**
- $63,255.50 - $79,575.80 annually

**Full Salary Range (at 1.0 FTE)**
- $63,255.50 - $95,896.11 annually (APO - Grade 3)

**Campus**
- Lethbridge

**Employment Group**
- APO

**Position Category