Fraud Manager

3 days ago

North York, Canada Gatestone & Co. Inc Full time

Basic Functions
- Manage a team of Credit Card Fraud Specialists and drive overall performance for his/her team.
- Responsible for supervisory support through Leading, monitoring and delivering results as per Service Level Agreement targets / timelines.
- Take part in credit card transactions monitoring and follow-up suspicious transactions.
- Identifies risk factors and trends of potentially fraudulent activity utilizing technical data analysis and statistical interpretation
- Develop and implement comprehensive fraud detection strategies and business rules that balance fraud loss, cost of execution, and customer experience
- Conduct data analysis and prepare for fraud case investigation.
- Performance parameters - Service Levels
- as per agreed KPI’s
- Attrition and absenteeism - as per agreed KPI’s
- Quality and productivity Improvement - as per agreed KPI’s
- Any other essential function that may occur from time to time as directed by the management Roles/Responsibility
- Support the 24/7 Credit Card Transactions Monitoring Team, and ensure responsible shift has sufficient manpower to cover operations.
- Manage a team with associates and drive Fraud management processes for credit card
- Ensure client's policies and procedures comply with regulatory requirements.

Work Experience Requirements
- Minimum of 5 years total experience in Business Process Off-shoring
- Must possess strong decision making and accountability skills
- Knowledgeable of best practices within a service-oriented sales environment
- Demonstrated ability to achieve sales goals through the management of individual performance objectives
- Fraud management environment and possess the ability to overcome objections
- Deep understanding of the online payments landscape across all participants - issuer, merchant, acquirer and network
- Must be flexible to travel and work at our near shore location throughout the year

**Salary**: $70,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

Work Location: One location

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