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Respite Coordinator

2 weeks ago

St Catharines, Canada Alzheimer Society of Niagara Region Full time

Alzheimer Society of Niagara Region

Mission, Vision and Values

The Alzheimer Society of Niagara Region’s mission is to advocate for and with people with dementia and their care partners and provide access to a diverse range of appropriate resources and supports.
Our vision is to create a community where individuals with dementia and their care partners are fully supported to maximize their quality of life and well
- being.
Our Values
Collaboration, Accountability, Respect, Excellence

The Alzheimer Society of Niagara Region (ASNR) is a community support service organization that provides programs and services to people living with dementia and their care partners in the Niagara Region. We work closely with other service providers to ensure quality care and support for our clients.

We employ administrative and fund development staff, educators, social workers, nurses, therapeutic rec staff, personal support workers and volunteers who work together as a team to meet the needs of people living with dementia and their care partners.

We recognize the value and dignity of each individual and ensure everyone has genuine, open, and unhindered access to employment opportunities, free from any barriers, systemic or otherwise.  We are dedicated to building a diverse and inclusive work environment, where the rights of all individuals and groups are protected and all members feel safe, respected, empowered, and valued for their contributions.

We value justice and connection and these are the guideposts we use for decision-making of all kinds.  We believe that this will guide the organization toward a place of inclusion for all - where equity and access to essential supports and services becomes the reality.

Position Description

Title: Respite Coordinator

Reporting To: Director of Programs, Services and Privacy

**Salary**: $21 per hour

Hours of Work: 27.5 hours - Monday to Friday; 5.5 hours daily with paid lunch

Position Summary

The Respite Coordinator is an important liaison who connects qualifying clients to respite support, provided by contracted, third party providers. The Respite Coordinator provides a comprehensive referral to our third-party providers and informs the providers of any client concerns and collaborates on the client discharge process of the respite program.

The Respite Coordinator manages ASNR’s Regular Respite program, and the High Intensity Supports at Home (HISH) program, in collaboration with Home and Community Support Services (HCCSS) and any Ontario Health funded respite services within programs (i.e. LEGHO; DREAM). The Respite Coordinator is responsible for assessing caregiver stress levels on the initial setup, and at 6 month follow up intervals, for caregivers whose family member is receiving our weekly respite support. The Coordinator is also responsible for administrating satisfaction surveys for funding requirements. Most importantly, the Respite Coordinator is the trusted point of contact for ensuring clear communication to our contracted providers, manage the number of clients enlisted in, and waiting for respite, and for providing clear updates to ASNR staff supporting those registered clients.

**Responsibilities**:
1. Process respite referrals identified by the Intake Coordinator and relevant sources, connect with third-party providers to confirm availability, and refer to the providers in a timely manner.

2. Liaise with third-party providers around changes to client schedules or issues of concern

3. Liaise with Home and Community Support Services (HCCSS) for relevant referrals, schedules and/or client issues

4. Administer Zarit Caregiver Burden assessments to caregivers enlisted in ASNR’s Regular Respite program at initial enrollment, and at, 6 month follow up and at discharge from program if for any reason other than death

5. Administer Client Satisfaction surveys after 6 months of service or at discharge

6. Manage Regular Respite and HISH Respite program waitlists

7. Process discharges from respite programs as notified by ASNR staff, or, by third-party providers

3. Reconcile invoices to AlayaCare and then forward third-party provider invoices to Financial Officer for processing

4. Provide monthly status reports regarding hour usage in the various respite programs

5. Reconcile Respite provider PSW AlzEducate registrations with ASO to verify completion of required training as outlined in MOU’s

6. Advocate for client’s quality of life and minimize risk while promoting their well
- being.

7. Complete documentation as required; Collect stats pertinent to duties and responsibilities

8. Complete required data entry in Alayacare Database.

9. Collate required reports and participate in budgeting of allocated respite hours

10. Act as backup for Intake Coordinator for entering new referrals into AlayaCare Database

11. Participate in professional development opportunities and team meetings

12. Participate in internal and external committees as