Customer Service Representative

**Join Our Team as a Customer Service Representative at CARSTAR Unique**

Are you passionate about delivering exceptional customer service and helping drive sales? Do you thrive in a fast-paced environment where you can make an impact every day? If so, we want you to join our team at CARSTAR Unique as a **Customer Service Representative** (CSR)

As a CSR, you'll play a pivotal role in building strong customer relationships, supporting the sales process, and ensuring a welcoming environment. If you're looking for a rewarding career where you can grow, make a difference, and be part of a supportive, dynamic team, this is the opportunity for you

**Key Responsibilities**:

- **Customer Engagement**: Be the first point of contact for all walk-in customers and phone inquiries, greeting them with professionalism and a smile. Create an atmosphere of trust and welcome, ensuring every interaction is positive.
- **Sales & Scheduling**: Proactively engage with customers to drive sales and schedule estimates, striving for a closing ratio of 75%. Coordinate appointments for appraisals and deliveries to keep the workflow smooth and efficient.
- **Repair Process Education**: Guide customers through CARSTAR's repair process, explaining insurance claims, payment methods, and repair techniques. Ensure customers are well-informed about expected delivery dates and next steps.
- **Customer Satisfaction**: Educate customers about CARSTAR’s Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) surveys, demonstrating our commitment to service excellence.
- **Appointment & Scheduler Management**: Collaborate with the Office Manager to maintain an organized schedule, ensuring appointments are optimized to support workflow and efficiency.
- **Payment Processing**: Manage payment collections for completed repairs and assist with accounts receivable tasks as needed, ensuring accuracy in financial transactions.
- **Documentation Management**: Maintain meticulous records and ensure all paperwork is properly filed in our CARSTAR management system for seamless operations.
- **Warranty Communication**: Educate customers about CARSTAR’s warranty options, including our 5-Year and Limited Lifetime warranties, giving them peace of mind about their repairs.
- **Follow-Up Engagement**: Keep the conversation going by following up on unsold estimate quotes within 48 hours, maximizing customer engagement and increasing sales opportunities.
- **Office Maintenance & Team Collaboration**: Ensure the front office and reception areas are clean and inviting, and actively participate in daily team meetings to align on goals and objectives.

**Qualifications**:

- **Customer Service Expertise**: At least two years of customer service experience, preferably in retail, to ensure outstanding customer interactions.
- **Educational Background**: A high school diploma or GED is required. A college degree is a plus, reflecting your commitment to growth and development.
- **Strong Communication Skills**: Excellent communication, customer service, and negotiation skills are essential to connect with customers and close sales effectively.
- **Sales Experience**: Previous experience in sales (especially in call centers or retail) is a bonus, helping you drive revenue and deliver results.
- **Organizational Skills**: You must be detail-oriented with the ability to manage multiple tasks efficiently, ensuring accuracy in all areas of responsibility.
- **Tech-Savvy**: Comfortable using Microsoft Office Suite and point-of-sale (POS) systems to handle transactions and manage records.
- **Physical Ability**: Capable of bending, kneeling, squatting, lifting up to 50 lbs, and standing/walking for extended periods.
- **Professionalism**: Maintain a professional appearance and demeanor, ensuring reliability and punctuality in all aspects of the job.
- **Driver's License**: A valid driver’s license and insurable driving record are required for any necessary travel or deliveries.
- **Work Environment Awareness**: The role may involve exposure to paint, fumes, and chemicals, so adherence to safety protocols is a must.
- **Availability**: Must be available to work Monday to Friday, 8:00 a.m. to 4:30 p.m.

**Why Choose CARSTAR Unique?**
- **Agility & Innovation**: We pride ourselves on adapting quickly to challenges, using innovative solutions to exceed customer expectations.
- **Inclusive Community**: Join a diverse, welcoming team where every perspective is valued, and creativity is encouraged.
- **Supportive Work Environment**: Thrive in a dynamic workplace with a focus on continuous learning, improvement, and team success.
- **Competitive Pay & Benefits**: Enjoy a competitive salary, comprehensive benefits package, and perks for both you and your family.
- **Career Growth**: We believe in promoting from within, offering you the opportunity to advance your career with specialized training and development.
- **Impactful Work**: Play an essential role in shaping the stra