Customer Service Representative/cashier

Job Title: Bingo Hall Customer Service Representative

Location - Toronto, Ontario

1799 St. Clair Avenue West

We are seeking a friendly and enthusiastic individual to join our team as a Customer Service Representative. As a representative, you will be responsible for providing exceptional customer service to all our patrons and ensuring they have an enjoyable and memorable experience.

As a cashier, you will be responsible for handling cash, credit, or debit card transactions from customers. Your primary goal is to provide excellent customer service while ensuring accurate and efficient payment processing. You will be expected to maintain a neat and organized work area, handle customer inquiries, and contribute to the overall smooth operation of the business.

**Responsibilities**:

- Greet customers and provide a positive and friendly attitude throughout the transaction
- Answer any questions customers may have regarding bingo game rules, prizes, and schedules
- Maintain knowledge of current promotions, discounts, and special offers to provide accurate information to customers
- Sell bingo cards and other related items
- Upsell or cross-sell products or services to increase sales revenue
- Verify winning bingo cards and distribute prizes to winners
- Handle customer complaints or concerns and escalate them to the appropriate supervisor or manager as necessary
- Process items accurately and efficiently using the cash register or point-of-sale (POS) system
- Accept various forms of payment, including cash, credit cards, debit cards, and electronic wallets
- Issue receipts, refunds, credits, or change to customers as needed.
- Maintain a balanced cash drawer and perform routine cash register counts and reconciliations.
- Ensure pricing accuracy and address any discrepancies or errors
- Maintain a clean and organized work environment
- Follow all company procedures, policies, and safety guidelines
- Assist with other tasks or duties as assigned by the supervisor or management

**Requirements**:

- Excellent communication and interpersonal skills
- Strong customer service skills and a friendly, welcoming demeanor
- Ability to multitask and handle multiple customers at once
- Comfortable working in a fast-paced, noisy environment
- Basic mathematical skills for accurate cash handling and calculations
- Strong attention to detail and accuracy
- Availability to work flexible hours, including mornings, nights, weekends, and holidays
- Ability to stand for extended periods and lift heavy items or do repetitive movements if required
- High school diploma or equivalent
- Must 18+ and be able to obtain an AGCO Gaming Licence

Proven experience as a cashier or in a similar customer service role is preferred but not required.

Pay for this position is $15.50 per hour, plus gratuity. We also have advancement opportunities.
- While we appreciate every applicant’s interest, only those under consideration will be contacted._
- **Delta Bingo & Gaming is an EEO Employer - Minorities / Gender / Protected Veterans / Disabled.**_

**Job Type**: Part-time
Part-time hours: 15-35 per week

**Salary**: $15.50 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Application question(s):

- Are you vaccinated against COVID-19?
- Are you willing to work at the new location in Etobicoke?
- Our hours of operation are from 10am to 3am every day. What is the latest time you are available to finish working a shift?

**Education**:

- Secondary School (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person