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F&b Supervisor

2 weeks ago

Ottawa, Canada RIMAP Hospitality Full time

**GENERAL SUMMARY**:
As a Food & Beverage Supervisor at AC Hotels by Marriott, you will assist in overseeing the daily operations of the hotel’s food and beverage services, ensuring a seamless and sophisticated guest experience that aligns with AC Hotels' modern, European-inspired hospitality. You will support and guide the F&B team, maintain service excellence, and uphold brand standards across all F&B outlets, including the restaurant, bar, in-room dining, banquets and events.

**CANDIDATE PROFILE**:
**Education and Experience**
- High school graduation or equivalent required.
- Previous experience in food and beverage service, preferably in a hotel or upscale dining environment.
- Strong understanding of restaurant and bar operations, including serving techniques and beverage service.
- Commitment to high cleanliness and service standards.
- Ability to work independently and as a part of a team.
- Smart Serve Certification

**Preferred**:

- Ability and willingness to work flexible hours including weekends, holidays, and evenings.
- Familiarity with Marriott GXP and point-of-sale (POS) systems.
- Capability to communicate in both English and French
- Excellent interpersonal and communication skills, with a passion for guest satisfaction

**Physical Requirements**:

- Ability to stand or walk for extended periods, up to 8 hours.
- Ability to lift and carry up to 25 lbs regularly and push/pull equipment as needed.
- Requires grasping, repetitive motions, bending, climbing, listening, and visual acuity.
- Manual dexterity to operate bar and restaurant equipment efficiently.
- Our organization is an employer aware of professional fairness and committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is used for the purpose of lightening the text. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected by provincial or federal laws._

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**:
**Guest Service & Operations**:

- Ensure an elevated guest experience by overseeing service quality, food presentation, and overall dining ambiance.
- Greet guests, assist with inquiries, and handle special requests or complaints professionally.
- Support the team in delivering seamless, efficient, and refined food and beverage service.

**Team Leadership & Training**:

- Assist F&B manager with scheduling according to business levels.
- Assist the F&B Manager with training, supervising, developing, disciplining, counselling, and evaluating line employees according to AC Hotels policies and procedures.
- Assist in training and mentoring F&B team members to uphold AC Hotels’ brand standards.
- Supervise staff performance during shifts, ensuring smooth operations and exceptional guest service.
- Foster a culture of teamwork, professionalism, and continuous improvement.

**Inventory Management**:

- Responsible for doing monthly bar/alcohol inventory.
- Responsible for plates and cutlery inventory when needed.
- Responsible for helping bartender/servers restock the bar and other areas of service that need restocking.

**Bar & Restaurant Oversight**:

- Oversee beverage preparation and service, ensuring consistency in craft cocktails, wines, and coffee offerings.
- Ensure compliance with alcohol service policies and local liquor laws.
- Monitor stock levels and assist with inventory control for food, beverages, and supplies.

**Event & Banquet Support**:

- Able to set-up and tear down function spaces according to the details provided on the BEO.
- Assist in coordinating and executing private events, meetings, and catering services.
- Work closely with the culinary team and event planners to ensure successful service execution.

**Safety and Compliance**:

- Adhere to all health, safety and sanitation regulations.
- Ensure compliance with Marriott corporate policies and service standards.
- Promote sustainability and waste reduction initiatives in food and beverage operations.

**Team Collaboration**:

- Practice the AC Brand Elevation mantras in your daily delivery approach with guests and AC family members.
- Work closely with the Food & Beverage Manager/Executive Chef and other departments to ensure operational efficiency.

**Job Types**: Full-time, Permanent

Pay: $60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Weekends as needed

**Language**:

- English (required)

Work Location: In person