Cocktail Server

1 week ago

Ottawa, Canada Hard Rock International (USA), Inc. Full time

Overview:
The Casino Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart). We are looking for part time cocktail servers to join our team. Must be available to work flexible shifts Monday through Sunday (opening shifts, mid day shifts, evening shifts, overnight shifts). Must have your own method of transportation to the Casino.

**Responsibilities**:

- Taking guests’ orders
- Handling cash & other forms of payment
- Making proficient sales transactions - using a point-of-sale system
- Properly checks I.D.s - for guests who appear to be under 30 years old
- Demonstrating responsible alcohol service
- Demonstrating impeccable product knowledge
- Suggestive selling - using proven techniques
- Answering questions - accurately and politely
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
- Maintaining a clean & organized section - including pre-bussing & table maintenance
- Performing opening, closing & side duties - setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
- Demonstrating knowledge of all table/station numbers
- Directing guests to areas & restrooms
- Creating memorable experiences
- Entertaining guests with AMPLIFIED SERVICE
- Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- Must be at least 19 years of age
- Follows all food safety & sanitation procedures
- Must be Smart Serve certified
- Practicing all general safety standards
- Performing duties which require bending & reaching
- Lifting & transporting up to 25 pounds
- Standing or walking, for up to 8+ hours
- Maintaining a well-groomed appearance (“having a plan”)
- Following all uniform guidelines
- Recycling products, where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
- Maintaining HRC’s 5 core Values and Mission Statement

SKILLS
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests

PHYSICAL DEMANDS
- Ability to stand and sit for extended periods of time.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Additional Details:

- Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member._
- We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act._

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