Client Care Representative

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact—for our clients, our communities, and each other.
**Position Title**: Client Care Representative
**Reports To**: Manager, Client Care Centre
**Department**: Individual
**Term**: Permanent Full-Time
**Schedule**: 8 hour rotating shifts between the hours of 8:00am ET and 7:30pm ET
**Start Date**: September 29, 2025 (please note: a six-week training program will be required upon completion of our EQ Orientation program)
**Work Arrangements**: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
**The Opportunity**: At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way.
If you're looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we’d love to connect.
Our company culture is critical to our success, and we take it seriously. From the first day, you’ll see we’re different In Orientation, you’ll learn all about the company and the ways we’re connecting with each other and the communities we serve.
Join one of the Waterloo Area’s Top Employers for 2025 and Southwestern Ontario’s Top Employers for 2024 and be part of something that matters
You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.
**What you will bring**:

- Previous experience in a phone-based client care/service role is required
- Previous experience in an insurance company, or a related medical field is an asset
- Superior interpersonal skills to manage relationships with internal and external clients
- Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
- Ability to handle high stress levels in a fast-paced production environment
- Excellent verbal and written communication skills

**What’s in it for you**:

- A workplace where care, passion, and curiosity aren’t just values, they’re how we work, grow, and succeed together every day
- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- Generous vacation package with one volunteer day to give back to a charity of your choice
- Immediate enrollment in the company’s pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- An onsite full-service cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

- Provide two professional references (minimum one supervisor and above)

How do I apply?
2. Complete your PLUM profile here and complete the Plum Discovery Survey.
This position is available due to an existing vacancy.
LI-Hybrid