Call Center Consultant

1 week ago


Mississauga, Canada Point Gray Contracting Ltd Full time

**About the Role**:
If you are a vibrant, enthusiastic call centre professional we would love to hear from you. In this role, you will work in a collaborative team environment to deliver excellent client service through various mediums including telephone, face-to-face, in writing and online_._

**Responsibilities**:

- Acting as a first point of contact for customers answering inbound phone or electronic enquires - ensuring overall customer satisfaction with fast and easy resolutions
- Provide professional and outstanding customer service
- Understand and communicate legislation and policies
- Maintain a customer data base
- Carry out any administration tasks necessary to assist customers and support operations of the service
- Manage complaints with empathy and work towards a resolution by working within company processes and legislation
- Participate and contribute to the team meetings

**Skills**:

- Advanced Microsoft Officer Suite Skills & ability to use multiple software systems
- Well-developed communication skills - both written and verbal
- Demonstrated ability to build rapport quickly over the phone and establish strong and mutually beneficial connections
- A confident and engaging phone manner
- Exceptional attention to detail
- Ability to work within a structured environment, that includes set policies, procedures & practices

**Job Types**: Full-time, Part-time

**Salary**: From $17.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 4 hour shift
- 8 hour shift

**Education**:

- Secondary School (preferred)

Work Location: One location



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