CRM & Automation Specialist

2 weeks ago

Scarborough, Canada JRS College of Business and Health Care Inc. Full time

**Location**: JRS College, Scarborough
**Team Size**: 40+ | **Students Served**: 1,500+ annually | **Startup-style, young, fast-paced environment**

**Job Overview**
JRS College is seeking a **HubSpot & Systems Operations Manager** to take full ownership of our HubSpot platform and lead cross-department coordination for all CRM, automation, and workflow processes. This role is ideal for someone who thrives in a fast-paced startup environment and can work closely with admissions, operations, marketing, finance, and academic teams to streamline processes and improve efficiency across the college.

**Key Responsibilities**
- Own and manage the **entire HubSpot CRM** for the college, including automation, workflows, pipelines, notifications, and integrations.
- Coordinate with **all departments** (Admissions, Sales, Marketing, Academic, Finance, Operations) to understand workflow needs and implement CRM improvements.
- Build, update, and optimize end-to-end processes that support lead management, student lifecycle, communication automation, and reporting.
- Maintain system documentation and ensure data accuracy, user access controls, and compliance.
- Train team members on HubSpot features and best practices; act as the internal go-to HubSpot expert.
- Collaborate with IT vendors where required for system enhancements, integrations, or troubleshooting.

**Requirements**:

- 2-4+ years of HubSpot CRM management experience.
- Strong understanding of workflows, automations, lists, forms, deal pipelines, and CRM data structures.
- Ability to translate department needs into simple, effective HubSpot processes.
- Experience working in fast-growing, startup-style environments is an asset.
- Excellent communication, documentation, and cross-department coordination skills.

**Why Join JRS?**
- A fast-growing private career college with a young, energetic team.
- Opportunity to lead CRM transformation across a 1,500-student institution.
- High ownership role with real impact and upward growth.

Pay: $45,000.00-$62,000.00 per year

Ability to commute/relocate:

- Scarborough, ON (M1L): reliably commute or plan to relocate before starting work (required)

**Experience**:

- HubSpot: 2 years (required)

**Location**:

- Scarborough, ON (M1L) (required)

Work Location: In person

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