Coordinator

Be a part of something aaahhhhmazing.
NOW HIRING- GUEST SERVICES COORDINATOR
Vettä Nordic Spa is a tranquil, hydrotherapy paradise located in beautiful Horseshoe Valley surrounded by a mature forest.
Vettä Nordic Spa is on a mission to help people reach pure relaxation.
You know... that feeling that makes you go aaahhhh.
It’s a universally understood and desired feeling yet not felt often enough.
Let’s change that.
We are currently building the heart and soul of our business (our team) and are on the hunt for hospitality-driven, team-oriented, positive people who enjoy making a difference in a person’s day. We believe that our guests deserve nothing but the best and we can help them to achieve ultimate relaxation during their visit - with your help of course
 Our team will be responsible for making sure our guests leave Vettä uplifted, nourished, and recharged, ready to face their daily routine with renewed energy and spirit.
 If you get excited at the thought of working in this environment and you value the importance of physical and emotional health and well-being, we’d love to hear from you
You will be reporting to the Guest Experience Manager and Assistant Guest Experience Manager
WHO YOU ARE
You are a down-to-earth, friendly, and welcoming customer service professional. You are gracious, accommodating, respectful and eager to help our guests and other team members provide an exceptional customer experience that our Vettä guests will rave about.
WHAT YOU WILL BE DOING
- All Associate duties as well as
- Opening and closing duties; managing cash.
- Perform the Weekly Cash Deposit on Wednesdays
- Assist with new hire training.
- Process end-of-day reports.
- Process RMT gratuities, refunds, returns, cancellation fees, rebooking fees, wrist band fees, sandal rental fees
- Restock Grab N Go and train Associates where to find refill supplies.
- Promote Vetta’s Boutique to guests, order inventory as requested, and input sales as required.
- Keep boutique areas clean and organized.
- Respond to guests inquires and promote Spa amenities.
- Conduct final sandal rental count and make charges if needed.
- If wristbands were not returned, make phone calls, document and process charges.
- Promote all facilities at Vetta Spa, including boutique, restaurants, and amenities, as well as any promotions or programs.
- Handle complaints promptly and professionally demonstrating genuine care and concern.
- Address any elevated issues that the Associates are unable to handle.
- Supervise Associates and delegate tasks
- Assist in coaching/retraining Associates where discipline has occurred
- Make task/break schedules and ensure they are followed
- Supervise sign in binder to ensure breaks, and sign ins/outs are all documented
- Assist in cutting staff if business dies down
- Assist in in-house Marketing and sign production
- Ensure the front desk area is always clean and tidy.
- Other duties that may be required to make Vettä successful

WHAT WILL MAKE YOU SUCCESSFUL
- Required to work a rotating schedule (days and afternoons) including weekends, evenings, and holidays.
- High school graduate
- Proven customer service experience in hospitality, guest services or retail, preferably in a Spa environment.
- Must be comfortable with software programs and internet.
- Knowledge of ResortSuite is an asset.
- Must be bondable/have previous experience handling cash.
- Must have own reliable transportation.
- Bilingual or multilingual an asset.
- Current First Aid Certification as asset.
- Exceptional organizational skills.
- Telephone reservation experience an asset.
- Excellent communication skills both verbal and written.
- Able to handle guest enquiries proactively and respectfully while working in a fast-paced environment.
- Must be self-motivated
- Able to work independently as well as part of a team.
- Must be able to take initiative, multitask and manage time effectively
- Must be able to supervise Associates, delegate tasks, make break and task schedules and assist in cutting staff if business dies down
- Assists in finding coverage for sick/emergency calls

WHAT WE OFFER
- Health benefits for full-time employees only
- On-site staff parking
- Team member discounts and perks
- Incredible team spirit in a safe and supportive work environment and an opportunity to grow with us

YOUR WORKING CONDITIONS
- Able to work in a fast-paced environment,
- Comfortable walking, standing, sitting, and bending over an 8-hour period.
- Able to lift max of 20 lbs.
- A tranquil, hydrotherapy paradise located in beautiful Horseshoe Valley surrounded by a mature forest.

CONDITIONS OF EMPLOYMENT
- Satisfactory references and criminal record check
- Must possess a current Smart Serve certificate
- All applicants must be legally entitled to work in Canada

HOW TO APPLY
Vettä Nordic Spa is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, colour, religion