Intermediate Systems Administrator/operations

AMANST Inc. is looking for **Intermediate Systems Administrator/Operations Support Specialist **for a contract opportunity with Ontario Government.

**Estimated Business Days**: 206 days

**Must Haves**
- AWS technologies
- Knowledge of Salesforce solution and MuleSoft API integration

**Nice to have**
- Public Sector Experience

**Project information**:

- Vaccination system for COVID vaccines
- CCM tracking
- Taking on internal solutions
- Virtual assistance
- KWS services (managing & deploying)

**Description**
- Provide ongoing support for critical business and operational activities for the Case and Contact I&IT (CCM) Solution to meet the diverse immunization data and business needs of public health professionals across the province
- Perform Tier 1 business help desk and service support
- Escalate to the next tier of support for complex issues or problems
- Track reported problem, issue, or system failure using the automated incident management system and provide report daily
- Prepare process and technical documentation for the product to be used by PHUs and other CCM Solution users
- Run routine reports in production and non-production environments either directly and/or through other partners
- Create ad-hoc reports as needed and deliver the same to management
- Co-ordinate communication, collection and storage of active reports for analysis.

**Experience and Skill Set Requirements**

**Core Skills and Experience - 80 points**

**5-9 years of experience in**:

- Tier 1 business help desk and service/incident management support experience
- Co-ordinating communication, collection and storage of active reports for analysis
- Tracking reported problem, issue, or system failure using automatic incident management system and providing report daily
- Creating ad-hoc reports and running routine reports in production and non-production environments - directly and through other partners
- Preparing technical documentation for product end users
- Automated incident management systems, logging calls, and provide resolution in a timely and efficient manner
- Support for complex problems or issues and escalating as appropriate or following escalation process
- Experience with information retrieval packages, one or more communications protocols, one or more operation systems and hardware platforms
- Experience with middleware and gateways.

**Public Sector/Healthcare Experience - 5 points**
- 5+ years of experience working with federal/provincial/broader public-sector healthcare providers
- Knowledge of Public Sector Enterprise Architecture artifacts (or similar), processes and practices an asset
- Ability to produce technical documentation that comply with industry standard practices
- In-depth knowledge of industry standard such as Project Management Institute (PMI)
- Knowledge of Public Sector I&IT project management methodologies an asset
- Knowledge and experience with Public Sector Health related projects an asset
- Knowledge and understanding of Ministry policy and IT project approval processes and requirements an asset
- Experience with large complex IT Health-related projects.

**General Skills - 15 points**
- Exceptional analytical, problem solving and decision-making skills
- Demonstrated strong interpersonal, verbal and written communication, and presentation skills
- Proven troubleshooting and critical thinking experience
- Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
- Strong facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
- A motivated, flexible, detail-oriented and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.

**Job Type**: Fixed term contract

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Toronto, ON