Practice Manager

We are seeking a dedicated, experienced, and heart-led **Practice Manager** to oversee the day-to-day operations of **Building Bridges Counselling**, a well-established, trauma-informed private mental health practice in Calgary, in the heart of Bowness Community.

This full-time, in-person role requires someone who can wear many hats—from managing front-end operations and supervising staff to coordinating client care, coaching team members, and even walking our beloved therapy dogs. If you're an organized, compassionate leader with a passion for mental health and strong operational skills, we’d love to hear from you.

**Building Bridges Counselling** is a trauma-informed, client-centered mental health clinic offering wrap-around support through a team of Registered Psychologists, Social Workers, and Counsellors. Located in beautiful **Bowness**, we provide a warm, welcoming space where healing happens through connection.

Our work culture is rooted in empathy, flexibility, and integrity. We believe that caring for our team is just as important as caring for our clients. And yes — we bring our dogs to work. Every day.

**Duties and Responsibilities**

As Practice Manager, you will oversee and coordinate the following areas:
**1. Operations & Administration**
- Manage daily office operations including scheduling, admin workflows, and system oversight
- Maintain clinic compliance with healthcare and privacy regulations (e.g., PHIPA/HIPAA equivalents)
- Handle billing inquiries, vendor coordination, and tech troubleshooting
- Oversee electronic medical records (EMR) platforms and administrative documentation
- Maintain a warm, trauma-informed front desk experience for clients

**2. Staff Supervision & Team Coordination**
- Provide leadership and guidance to admin and clinical support staff
- Facilitate onboarding, orientation, and performance reviews
- Coach and mentor team members (you’ll be supporting the people who support others)
- Coordinate team schedules and communications
- Promote a positive, collaborative, and emotionally safe work environment

**3. Client Experience & Intake**
- Meet with new clients in a non-clinical capacity to welcome them into care
- Support intake coordination, triaging, and appointment management
- Act as a point of contact for client questions and non-clinical concerns
- Ensure all client interactions uphold our trauma-informed values

**4. Marketing & Community Engagement**
- Manage local marketing initiatives including digital outreach and social media support
- Coordinate with the Director on reputation management and public presence
- Support community engagement events and wellness partnerships

**5. Recruitment & Strategic Planning**
- Assist in hiring, onboarding, and growing the clinical and administrative team
- Support leadership in long-term planning and clinic growth strategies
- Identify opportunities for operational improvements and service expansion

**6. Therapy Dog Support & Physical Duties**
- **Assist in walking and caring for therapy dogs throughout the day**:

- **Ability to move safely through a multi-level building (stairs required)**:

- Maintain a clean, safe, and welcoming environment for humans and dogs alike

**Required Qualifications**
- 3+ years of experience in a management or supervisory role (ideally in healthcare, wellness, or private practice)
- 10+ years of administrative/operations experience
- Strong leadership, organizational, and time-management skills
- High emotional intelligence and ability to support a diverse team with empathy
- Experience with trauma-informed practices and client confidentiality standards
- Comfortable with direct client engagement in a non-clinical role
- Experience using EMRs and general office management software
- **Physically able to navigate stairs and walk dogs as part of your daily routine**:

- **Coaching skills or experience coaching/supporting others in their roles**:

- **Post-secondary education in business administration, office administration, or a mental health-related field is highly beneficial**

Bonus or Nice to Have:

- Experience in a mental health, medical, or wellness setting
- Bookkeeping, Accounting or payroll experience
- Experience in with personal development or in a counselling setting as a client
- Experience with community outreach, social media, or marketing strategy
- Ability to manage multiple responsibilities in a fast-paced environment
- Passion for creating supportive, inclusive work environments
- **Love for dogs, as we have therapy pups on site, and part of your role includes walking them**

**Why Join Building Bridges Counselling?**
- A purpose-driven leadership role in a trauma-informed mental health practice
- Beautiful, newly renovated office in the Bowness neighborhood
- Collaborative, heart-centered, and flexible workplace culture
- Business casual dress code and relaxed, professional atmosphere
- **Free on-site parking**:

- **Dogs on site every day.**:

- Opportunity