Dental Receptionist

**About us**

Madison Dental Studio in Burnaby is a modern, well-equipped dental practice that offers comprehensive dental care to patients of all ages. We are committed to providing a comfortable and welcoming environment where patients can receive personalized, high-quality dental treatments. Our experienced team of dental professionals utilizes the latest technology and techniques to ensure the best possible patient experience and optimal oral health outcomes.

At Madison Dental Studio, we pride ourselves on our exceptional customer service and dedication to patient satisfaction. We offer a wide range of dental services, including preventive, restorative, cosmetic, periodontal, endodontic, oral surgery, pediatric dentistry, and emergency dental care. Our focus on continuous education and staying current with industry advancements allow us to deliver cutting-edge dental solutions to our valued patients.

As a Dental Receptionist at Madison Dental Studio, you will join a supportive and caring team that values open communication, teamwork, and a strong commitment to providing exceptional care. We believe that a positive and friendly atmosphere is key to ensuring our patients feel at ease during their visits, and we are seeking a professional, motivated, and energetic individual to help us achieve this goal.

We are active members of the Burnaby community, participating in local events and supporting various charities and organizations. Our dedication to building lasting relationships with our patients and giving back to the community demonstrates our commitment to being more than just a dental practice - we strive to be a positive force in the lives of our patients and neighbours.

**Responsibilities**:

- Answer phone calls, direct calls to dental staff as needed, and address patient inquiries
- Schedule and confirm appointments for patients
- Expertise in working with Tracker dental software for managing patient records and appointments
- Prepare patient charts for appointments and maintain records in files and computer database
- Greet and assist patients upon arrival
- Discuss treatment plans with patients and answer basic questions about the dental office
- Obtaining predetermination of patients' dental insurance coverage and explaining insurance details to patients
- Perform general office management tasks, such as maintaining a clean and organized workspace and stacking up the coffee machine area
- File and retrieve patient records
- Bid farewell to patients as they leave the office and assist in other administrative tasks as needed

**Requirements**:

- Previous experience in a dental or medical office setting is preferred
- Proficiency in using Tracker dental software is an asset
- Strong communication and interpersonal skills
- A clear understanding of dental insurance and the ability to obtain predetermination of patients' coverage
- Ability to multitask and work in a fast-paced environment
- Excellent organizational and time-management skills
- A friendly and professional demeanour
- Must be available to work on Thursdays and Fridays

At Madison Dental Studio, we value our employees and strive to create a positive and welcoming work environment. If you are an organized, friendly, and detail-oriented individual looking to join a supportive team, please submit your resume and a brief cover letter.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

**Job Types**: Part-time, Casual
Part-time hours: 14 per week

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Dental receptionist: 1 year (required)
- Tracker Dental Software: 1 year (required)
- Dental assisting: 1 year (preferred)
- Dental Insurance claims: 1 year (preferred)

Work Location: One location