Vip Retention

**Full-Time | Calgary, Alberta | In-House** At the Justin Havre Real Estate Team, we don’t just sell homes. We build trust, tell stories, and create experiences that connect with real people across Calgary and the surrounding area. Our goal is to be the heartbeat of our community while helping families make one of the biggest decisions of their lives. We’re proud to be the **#1 eXp Realty team in Canada for 2023 and 2024**. That level of performance demands a world-class client experience, and that’s where you come in. **The Role** We’re hiring a **VIP Retention & Referral Coordinator**, the high-energy heartbeat of our client retention strategy. You are the voice of the brand for our entire database of VIP Clients. This is a phone-based, high-volume role (**90% of your day is on the phone**). You aren't bogged down by paperwork or transaction coordination. Your sole focus is proactive outreach: connecting with 12-15 people every single day to welcome them to the family, solve their homeownership problems via our Concierge network, and ensure they never leave our ecosystem. This is a full-time, in-office position based in Calgary. **What You’ll Be Creating** - **Meaningful Connections**: High-volume "Check-In" calls that build long-term loyalty. - **Opportunities**: Uncovering needs for Concierge Services, Referrals, and Repeat Business. - **Data Integrity**: Maintaining a pristine, real-time database within Follow Up Boss (FUB). - **Value-Add Solutions**: "Matchmaking" clients with our trusted vendor network to solve housing problems. - **Client Advocacy**: Securing consent for marketing re-subscriptions by demonstrating exclusive VIP value. **Key Responsibilities** - **Execute High-Volume Outreach**: Complete 80-100 outbound dials per day using curated FUB Smart Lists. - **Conduct "Welcome to the Family" Calls**: Onboard every client immediately after their transaction closes to set expectations. - **Master the Concierge Workflow**: Listen to client needs and connect them to partners (Connector, not Project Manager). - **Generate Business**: Listen for "Trigger Events" (new baby, retirement, etc.) and confidently ask for referrals. - **Maintain Data Hygiene**: Live and breathe in Follow Up Boss—if it isn’t logged in FUB, it didn’t happen. - **Execute the Re-Subscription Initiative**: Personally call unsubscribed VIPs to secure opt-ins for off-market alerts and events. - **Meet Daily Activity Standards**: Hit non-negotiable targets of 12-15+ conversations and 2.5-3.5 hours of talk time. **What We’re Looking For** - **Telephone Athlete**: You don’t get drained by making calls; you get energized by them. - **FUB Native**: You understand CRM workflows, tagging, and the importance of a clean database. - **The "Golden Voice"**: You sound as warm and helpful on your 80th call as you did on your 1st. - **Process-Driven**: You follow the script until the conversation demands you go off-script. - **Resilient Mindset**: Comfortable hearing "No" 80 times to get to the 15 "Yes" conversations. - **Clear Communicator**: Ability to collaborate closely with marketing, leadership, and sales agents. - **Police background check required.** **Application Requirements (mandatory)** All applicants **must** be prepared for a multi-step evaluation process: - **Predictive Index**: We want to know who you and how you operate are on paper. - **Video Interview**: We want to hear your "Golden Voice" and energy over video. - **Technical Assessment**: Show us how you navigate a CRM (Follow Up Boss). - **Roleplay**: We will test your ability to uncover needs and confidently ask for a referral. **Why Join Us** - **Work with the #1 eXp Realty team in Canada for 2023 and 2024.**: - **Competitive Compensation**: $40,000 annual base salary plus a performance-related bonus. - **High-Impact Work**: Your daily outreach directly drives the growth of the firm. - **Focus on Strengths**: A role designed for "people-people"—no paperwork, just pure connection. - **Collaborative Culture**: Be part of a fast-moving team that values your role as the brand's heartbeat. If you’re the kind of communicator who thrives on the phone and wants to own the client experience lifecycle, this role will feel like home.