Logistics and Service Coordinator

**Job description**

We abide by the philosophy;
“Hire for Attitude, Train for Skill.”

For the last 40 years we have been a leader in Express Courier and Freight Distribution solutions, servicing Greater Edmonton and the province of Alberta. Our work involves supplying our clients with an exceptional, cost-effective delivery service. The name of game for us is SPEED, with delivery windows as low as 45 minutes.

How do we stay at the forefront of courier and distribution innovation while maintaining an exemplary On-Time performance for urgent, time sensitive deliveries? Our success starts with individual people who are inspired in their work. We’ve created a fun, high-octane atmosphere where our team members are encouraged to share feedback and implement workplace improvements.

**BENEFITS OF WORKING WITH WESTERN DISPATCH**
- **Work with an ambitious management team**_

Have you ever had a manager who sits up in their office all day and doesn’t really understand what goes on with the day-to-day operations? Our management team is in the trenches with the rest of the team working to collectively solve problems and advance the company towards its goals.
- **Have your voice be heard**_

With our open floor office concept, you will be sitting within 10 feet of the COO and VP of Operations. We’ve made it easy for you to express your thoughts and ideas because we WANT to hear them. The feedback and experience we receive from our team members is integral to the success of our company.
- **Room for Advancement**_

We have big goals to grow our company and want to see you grow with us. Western Dispatch believes in promoting from within and providing opportunities to those who show initiative, dedication, and leadership. Whether you are interested in Dispatch, Operations, Sales, Freight Forwarding, or Warehouse roles, there is room for you to expand your skills and advance your career. If you're ambitious and driven, we’ll support your professional development through training and mentorship, helping you achieve the next step in your career.

**JOB FUNCTIONS**
- Order Entry
- Order Verifications
- Client Assistance and Customer Service
- Invoicing/Billing
- Quotes & Pricing
- Service Screen Monitoring (On Time Delivery Performance)
- Driver File Maintenance

**EXPECTATIONS**
- **Perform at a High Level**_

You consistently perform at a high level of work. You are a competitive person who looks at the person working beside them and wants to beat their intensity and passion. We are a small team and if someone isn’t pulling their weight it’s noticed quickly. We want everyone to put in the same effort.
- **Be Goal Driven**_

We are a goal driven company, and we expect our team members to be as well. You should be someone who strives for achievement & success.
- **Be Tech Savvy**_
- **Be Adept**_

You’re someone who picks up and remembers things easily. We tell new team members to “be a sponge”. We need you to absorb the knowledge that is given to you quickly and effectively in order to streamline your growth and take on more advanced functions & processes.
- **Be reliable**_

Reliability is non-negotiable. Your team and clients depend on you to be consistent in your work ethic, meeting deadlines, and following through on tasks. We expect you to show up on time, be proactive about your responsibilities, and ensure everything runs smoothly.
- **Be Adaptable**_

Change doesn’t scare you. You know that its not only inevitable but necessary. You are the type of person who is always looking for ways to improve.
- **Be Open Minded**_

You’re a thick-skinned individual who accepts criticism and critiques constructively. You take feedback seriously and use it to improve your quality of work.

**WHY JOIN US?**

At Western Dispatch, you’re not just filling a role—you’re becoming part of a team that’s passionate about innovation, growth, and delivering results. If you’re driven, ambitious, and ready to take your career to the next level, we want you on board. This is your chance to work with an industry leader, make a real impact, and grow alongside us as we continue to expand.

**Only applicants who answer the prescreening questions will be considered for the position**. This will give us a chance to understand your approach, your values, and what drives you.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Application question(s):

- What motivates you to push through challenges, even when things get tough? How do you keep yourself focused and energized?
- When facing a setback, what’s your approach to getting back on track and staying motivated? How do you handle situations when things don’t go your way?
- We believe in continuous improvement. What’s one skill or area you’ve worked on impro