Csr (Customer Service Representative)

5 days ago

Fergus, Canada Interpump Supply Ltd. Full time

**Customer Service Representative - INTERPUMP**

COMPANY: Interpump (Interpump.ca)
LOCATION: Fergus, Ontario
INDUSTRY: Water Industry. Sustainability, ESG, Technology, Environmental

BENEFITS: Full benefits, profit sharing, company events, some remote work flexibility

**WHO YOU ARE**

You are early in your career, looking to join a growing company where your can leverage your energy, ideas and communication skills to make an impact. You want to work with motivated people and be part of a company that is going somewhere and can make a difference. You value sustainability and care about the environment.

**WHO WE ARE**

**ABOUT THE POSITION**

As a Customer Service Representative, you will manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Training will be provided, and you will be supported by peers and the sales team. You will work in our Fergus facility but may spend time in our new Cambridge facility over time.

**RESPONSIBILITIES**:

- Respond promptly to customer inquiries.
- Acknowledge and respond to customer complaints in a timely manner with appropriate solutions.
- Track shipments and provide accurate updates on deliveries.
- Work with our CRM software (Hubspot) to keep records of customer interactions, transactions, comments, and complaints.
- Collect and consolidate various data to generate and publish reports.
- Go the extra mile to engage and wow our customers.

**QUALIFICATIONS**:

- Completion of post-secondary education in business or relevant technical school training
- Experience: 0-2 years of post-graduate experience
- Excellent verbal and written communication skills; comfortable speaking directly to clients
- Ability to prioritize and multi-task in a busy work environment with strong attention to detail
- High degree of professionalism in dealing with internal and external customers
- Working knowledge of Microsoft products - specifically Word, Excel and PowerPoint

Interpump is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Fergus, ON N1M 1E6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Fergus, ON N1M 1E6

  • Csr(Customer Service Representative)

    2 weeks ago

    Fergus, Canada Watermaker Full time

    **Full Job Description**: **Requirements**: - Valid G drivers license - Friendly and Outgoing - Reliable and Responsible - Excellent communication skills - Heavy lifting required - Computer experience - Able to multi-task efficiently **Responsibilities**: - Greeting Customers and offering assistance - Answering the phone in a friendly professional...

  • Customer Service Representative

    2 weeks ago

    Fergus, Canada LCBO Full time

    Location Address: 97 Parkside Dr West, Fergus Number of Openings: 1 Salary / Pay: $20.36/hour Job Posting Description: Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we’d love to have you on our team! A team where your...

  • Customer Service Representative

    7 days ago

    Fergus, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service Representative

    2 weeks ago

    Fergus, Canada Fergus Petro Full time

    We are looking for an enthusiastic individual to join our team and help run a local gas station in the town of Fergus. Motivated and striving to greet our regular customers with a smile and help them as needed. Responsibilities include: - Providing excellent customer service, answering questions, resolving problems, and helping current and potential...

  • Customer Service Representative/office Clerk

    1 week ago

    Fergus, Canada SM Polymers Inc. Full time

    SM Polymers Inc. continues to grow! We are a plastic resin distributor located Fergus Ontario with sales across North America. This is a full time Jr positions, with future room for advancement. **Principle Duties and Responsibilities** - Help process customer orders. - Update customers regarding their order status. - Prepare Fed Ex shipping documents -...

  • Customer Service/sales Representative

    2 weeks ago

    Fergus, Canada Watermaker - Fergus Branch Full time

    **Schedule**: Ideal schedule would be: Week 1 - Mon 9-6; Tues-Fri 1-6; Sat 9-5 Week 2 - Tues - Fri 1-6 Might be possible to have: Every week - Mon - Fri 1-6 **Requirements**: - Valid G drivers license - High school diploma - Excellent communication skills - Some heavy lifting - Computer experience **Responsibilities**: - Opening/closing the store -...

  • Rv Sales Representative

    2 weeks ago

    Fergus, Canada Robinson Motor Company Full time

    ROBINSON MOTOR COMPANY continues to build from the success of Robinson Buick GMC, having built its reputation by caring for its clients. With locations in Guelph, Seaforth, Fergus and Simcoe we have extensive coverage throughout South Western Ontario. We are an established Dealership that's continued to see steady growth year over year, and a veteran team...

  • Sales Development Representative Composite Power Group

    4 days ago

    Fergus, Canada Electrical & Automation Industry Careers Full time

    **SALES DEVELOPMENT REPRESENTATIVE**: (WESTERN CANADA | INSIDE SALES) Composite Power Group has operated as an electrical utility sales representative for over 35 years. Our sales team takes the initiative to connect the suppliers in our portfolio with companies building the grid. We focus on the sale of equipment for high-voltage distribution lines,...

  • Service Technician

    5 days ago

    Fergus, Canada Sorbara Group of Companies Full time

    Sorbara is looking for a Service Technician to join our growing team! **About Sorbara Group of Companies**: The Sorbara Group of Companies is a pioneering force in Ontario’s real estate industry. Having operated commercial, industrial, office and retail properties, managed residential rentals and built high-rise and low-rise communities for several...

  • Outside Sales Representative

    2 weeks ago

    Fergus, Canada Motion Electrical Contracting Ltd. Full time

    ***Duties**: - Develop and maintain relationships with new and existing clients - Conduct market research to identify new sales opportunities - Provide exceptional customer service to clients - Analyze sales data and trends to optimize strategies - Utilize CRM software to track sales activities - Conduct outside sales visits to potential...