Client Service Officer

6 days ago

Ottawa, Canada Senate of Canada Full time

About the Senate
The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy.

As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds and perspectives. We are committed to building and maintaining a diverse and inclusive workplace where everyone is provided full and equal opportunity and access to employment, development and advancement. Build and advance your career by joining a team of dedicated professionals who are committed to excellence in support of senators and the institution.
How will you contribute?
We are looking for a dynamic and self-motivated professional to support our Client Service Centre (CSC) servicing all Senators, Senate employees and Canadians

Using your proven client service skills, you will be responsible for responding to general enquiries from the public related to the Senate. You will also work on special projects, reports and a variety of administrative services related to client services.
Open to
The general public to staff two (2) permanent full-time position in the Property and Services Directorate of the Senate.

This selection process may be used to staff determinate or indeterminate positions at the same level with similar requirements.

We encourage individuals from underrepresented and minority groups to apply.
Prerequisites
- Successful completion of a secondary school education or an acceptable combination of related education and experience;
- A minimum of two (2) year of experience providing customer services to a diversified clientele in person, over the phone and virtually;
- A minimum of one (1) year of experience working in a call centre or customer service environment;
- A minimum of one (1) year of experience in data entry into an electronic database;
- Excellent computer skills and experience using MS Office products;
- Ability to work collaboratively and professionally with senators, Senate employees and others;
- Ability to multitask and manage multiple files in a fast-paced environment;
- Ability to clearly identify issues, assess information and explain complex topics in plain language in both official languages;
- Experience preparing reports and statistics is considered an asset;
- Knowledge of or experience working with parliamentary institutions is considered an asset.

Competencies
Integrity
Respect
Service
Communication
Teamwork and cooperation
Adaptability
Judgment
Organizational Needs
The Senate of Canada is committed to building and maintaining an inclusive workplace where all employees are provided full and equal access to employment, development, and advancement opportunities.
Conditions of Employment

How to apply
Alternative selection tool methods and/or reasonable accommodation for special needs are available upon request.

Please save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Relocation and travel expenses incurred during this process are the applicant's responsibility.

The use of masculine gender in the text includes feminine and is used without discrimination.

The posting closes at 11:59 p.m. EST on the closing date stated above.

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