Client Services Clerk

2 weeks ago

Ottawa, Canada Know History Full time

Know History is an Ottawa-based firm that provides historical research services. Since our inception in 2011, we have completed over 350 projects for museums, Indigenous organizations, non-profits, government bodies, and communities across Canada. Whether we’re producing historical documentaries or conducting research for litigation support, we work with our clients to uncover the past and tell stories that matter.
We currently have a new full-time opening for an experienced and compassionate Bilingual Client Services Clerk
**Overview**:
As a Client Service Clerk, your day-to-day tasks would involve working one-on-one with clients to provide information and updates, refer them to services and resources, and ensure their requests are resolved in a timely manner. You’ll execute all administrative tasks of client files to the highest quality standards when documenting details, inquiries, and actions required while maintaining the confidentiality of client information.
This is a one year contract position expected to start mid-May, with potential for extensions.
**Primary Responsibilities**:

- Connecting with clients/community members on a one-on-one basis to address questions, requests, and concerns
- Updating and completing tickets according to guidelines and service level standards
- Assigning and escalating inquiries to ensure they are responded to within the allotted time
- Data entry and updating personal information while following guidelines and standards
- Processing incoming mail, including returned mail
- General office duties, including scanning, copying, and document disposal

**Preferred Skills and Experience**:

- 1-2 years of demonstrated experience working in a customer service or social services role
- Strong communication skills, including strong writing and active listening skills; must be comfortable speaking on the phone
- Ability to read, write and speak fluently both French and English
- Knowledge and sensitivity to Indigenous history, culture, and issues are essential
- Interpersonal skills to interact with clients and collaborate in a team-driven environment
- Excellent attention to detail is essential to maintain databases, follow workflows, assess priorities, and meet deadlines
- Experience with office software and working in a Windows environment
- Completion of post-secondary education in a relevant field, such as History, Indigenous Studies, Canadian Studies, or a similar field (or equivalent combination of education and experience) is an asset

**Position Details**:

- This is a 1-year contract role, with options to extend
- Starting at $23/hr, with paid vacation, paid sick leave, and health and dental benefits
- Full-time, regular hours (i.e. 8:00-4:30, Monday to Friday)
- Working in office full-time is required
- Located in central Ottawa

**How to Apply**:

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