Client Services Clerk

5 days ago

Ottawa, Canada Know History Full time

Know History is an Ottawa-based firm that provides historical research services. Since our inception in 2011, we have completed over 350 projects for museums, Indigenous organizations, non-profits, government bodies, and communities across Canada. Whether we’re producing historical documentaries or conducting research for litigation support, we work with our clients to uncover the past and tell stories that matter.
We currently have a new full-time opening for an experienced and compassionate Bilingual Client Services Clerk
**Overview**:
As a Client Service Clerk, your day-to-day tasks would involve working one-on-one with clients to provide information and updates, refer them to services and resources, and ensure their requests are resolved in a timely manner. You’ll execute all administrative tasks of client files to the highest quality standards when documenting details, inquiries, and actions required while maintaining the confidentiality of client information.
This is a one year contract position expected to start mid-May, with potential for extensions.
**Primary Responsibilities**:

- Connecting with clients/community members on a one-on-one basis to address questions, requests, and concerns
- Updating and completing tickets according to guidelines and service level standards
- Assigning and escalating inquiries to ensure they are responded to within the allotted time
- Data entry and updating personal information while following guidelines and standards
- Processing incoming mail, including returned mail
- General office duties, including scanning, copying, and document disposal

**Preferred Skills and Experience**:

- 1-2 years of demonstrated experience working in a customer service or social services role
- Strong communication skills, including strong writing and active listening skills; must be comfortable speaking on the phone
- Ability to read, write and speak fluently both French and English
- Knowledge and sensitivity to Indigenous history, culture, and issues are essential
- Interpersonal skills to interact with clients and collaborate in a team-driven environment
- Excellent attention to detail is essential to maintain databases, follow workflows, assess priorities, and meet deadlines
- Experience with office software and working in a Windows environment
- Completion of post-secondary education in a relevant field, such as History, Indigenous Studies, Canadian Studies, or a similar field (or equivalent combination of education and experience) is an asset

**Position Details**:

- This is a 1-year contract role, with options to extend
- Starting at $23/hr, with paid vacation, paid sick leave, and health and dental benefits
- Full-time, regular hours (i.e. 8:00-4:30, Monday to Friday)
- Working in office full-time is required
- Located in central Ottawa

**How to Apply**:

  • Client Services Clerk

    2 weeks ago

    Ottawa, Canada Know History Full time

    Know History is an Ottawa-based firm that provides historical research services. Since our inception in 2011, we have completed over 350 projects for museums, Indigenous organizations, non-profits, government bodies, and communities across Canada. Whether we’re producing historical documentaries or conducting research for litigation support, we work with...

  • Client Account Clerk

    2 days ago

    Ottawa, Canada People Corporation Full time

    Job Description We are seeking a Client Account Clerk to join our Coughlin team in Ottawa. The Client Account Clerk provides administrative services to the Single- and Multi- Employer Plans and does so in such a way as to enable the smooth operation and administration of the plans. This includes answering telephone inquiries and corresponding with the...

  • Law Clerk

    2 weeks ago

    Ottawa, Canada Gowling WLG Full time

    **ABOUT GOWLING WLG** At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service. When it...

  • Patient Service Clerk

    2 weeks ago

    Ottawa, Canada CHEO Full time

    Compensation Pay Range: $21.91-$26.92 **Job Description**: Working as part of a multidisciplinary team, and under the general direction of the Clinical Manager, Home and Community Care, the Patient Service Clerk (PSC) for Home and Community Care is responsible for assisting the Care Coordinators with operational functions providing clerical support. The...

  • Law Clerk

    1 week ago

    Ottawa, Canada Gowling WLG Full time

    ABOUT GOWLING WLG At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other....

  • Law Clerk

    1 week ago

    Ottawa, Canada Gowling WLG Full time

    ABOUT GOWLING WLGAt Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other. We’re...

  • Law Clerk

    2 weeks ago

    Ottawa, ON KP L, Canada Home Counsel Legal Services Full time

    Job Title: Law Clerk or ParalegalLocation: Hybrid Remote - Ottawa, ON K2P 1l4Type: Part- or full-timePay: $25,000 - $60,000 per yearHours: hours per week (based on Firm requirements and your own schedule)Overview:Home Counsel Legal Services (HCLS) is seeking a motivated law clerk or paralegal to join its growing network.Working as an independent contractor,...

  • Clerk

    2 weeks ago

    Ottawa, Canada IGA Full time

    **Clerk**: Part-Time Number of hours per week : between 10 and 20 Shift : Day, Evening Availability : Weekends **Become a clerk!** Are you curious to learn more about food, are you motivated and resourceful? Are you the meticulous one in the family or the one who is always ready to help? Then this job should interest you! You've never worked in a...

  • Corporate Law Clerk

    4 weeks ago

    Ottawa, Canada Gowling WLG Full time

    About Gowling WLGAt Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.Employee...

  • Bilingual Patient Services Clerk

    5 days ago

    Ottawa, Ontario, Canada Byward Clinic Management Full time

    Position Title: Bilingual Patient Services ClerkDivision: ByWard Clinic Management (BCM)Job Status: Permanent Full-Time (37.5hrs/week)Job Reports To: Medical Registration Services ManagerHourly Rate: $ $25.45 ($36,536 - $49,627)Location: 316 Rideau St, OttawaByWard Clinic Management operates a busy clinic and offers a comprehensive range of primary and...