Support Worker

Job Posting

SUPPORTIVE HOUSING WORKER

TITLE: Supportive Housing Worker **Casual Part Time Position

LOCATION(S): RITA THOMPSON RESIDENCE - Ottawa

SALARY: $23.62- $26.64 per annum/hour ** based on work experience

HOURS: TBD

EMPLOYER: John Howard Society of Ottawa

HOW TO APPLY: Please submit your cover letter and resume through

CLOSING DATE: Sunday, July 13th, 2025

About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focussed on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.

About who we support: Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.

Position Summary

The Supportive Housing Worker position will report to the Housing Coordinator or their designate who in turn will report to their Department Director. The Supportive Housing Worker, under the management of the Housing Coordinator, will undertake the objectives of Rita Thompson Enhanced Supportive Housing, building community, working with marginalized population. The Supportive Housing Worker position is a foundational role that ensures the daily and weekly routines of the enhanced housing program are maintained while supporting clients in meeting their basic needs

(physical, emotional and mental health) working collaboratively with the case management team. Supportive Housing Worker are responsible for providing trauma - informed standards of care for the community.

Some flexibility in working hours, to ensure coverage to support the team and needs of the program.

Principal Duties

Supportive Housing Worker Responsibilities
- Maintain a safe and supportive environment while fostering a sense of community and connection.
- Distribution of resident’s daily medications, as described in the medication policy.
- Daily food preparation and distribution
- Ensure that resident care plans are adhered to
- Work collaboratively with caseworkers to maintain and update resident care plans
- Maintain professional development through participation in relevant training, participation in supervision and through Supportive Housing Worker performance evaluation plans
- Participate in scheduled unit care, supporting with activities of daily living to assist in maintaining residents housing, and support residents in participating life skills to enhance engagement and build rapport, enabling them to maintain housing.

Report Writing/ Administrative
- Maintain daily log notes on SharePoint
- Produce additional written reports, and records as required
- Submit necessary statistical information as required
- Weekly food contribution orders (Sysco)
- Communicate any property or safety issues to Coordinator or their designate.

Collateral Communication/Program Representation/Training
- As requested, participate in residents case conferences and other obligations involving a resident.
- Participate in committees or meetings as requested by the Supportive Housing Coordinator.
- Assist with program development and promotion as requested by the Supportive Housing Coordinator.
- Consistently demonstrate best practices within trauma informed care.

Competencies
- Teamwork Accountable to team, works to meet established deliverables, appreciates view of team members, respectful.
- Interpersonal Skills Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback.
- Adaptability Adapts to change, open to new ideas and responsibilities.
- Job Knowledge Understands facets of job, aware of duties and responsibilities, keeps job knowledge current.
- Intellectual and Emotional Boundaries Maintains professional boundaries with residents’ relationships, including observing residents confidentiality and consistently following protocol / behavioral plan.
- Initiative Takes action, seeks new opportunities, strives to see projects to completion. Uses available downtime to engage in other tasks or responsibilities for the benefit of the site.
- Inclusivity Experience with or a desire to learn about DEI and actively participates in building our culture of belonging.
- Policy and Procedural adherence Ensure a comprehensive understanding of the policies and procedures for