Accommodations Manager

Do you love exploring and playing in the outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand up paddle boarding, snowboarding, skiing, and snowshoeing? Well we have that, and more. Manning Park Resort is a year round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this is a great place to work. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

**General Responsibilities**:
The Accommodations Manager oversees Accommodation Operations for Manning Park Resort. This includes daily operations & administrative duties of the Rooms Department and managing the Housekeeping team to ensure all aspects of guest accommodations meet high standards. As a member of the MPR Leadership team they will participate in the master plan development process for future growth and develop and mentor all staff within their department.

**Responsibilities include (but not limited to)**:

- Ensure optimal cleanliness and sanitation of facilities to meet or exceed MPR standards
- Ensure a positive, communicative and constructive work environment emphasizing teamwork within the Rooms department and in interactions with all other Resort departments
- Maximize profitability by following effective budgeting practices and optimizing room/yield and revenue management through traditional and potential channels
- Liaise effectively with the Operations & Group Sales and Marketing Managers to improve sales and profitability while ensuring guests needs and expectations are met
- Provide leadership, motivation, training and support to ensure the efficient operation and positive work environment for the Front Desk, Housekeeping and Janitorial operations
- Work with the Housekeeping Supervisor(s) to create efficient operations while ensuring cleanliness and maintenance standards are maintained or exceeded
- Create and maintain positive and productive relationships with OTA’s, FIT’s and all third-party booking channels
- Ensure effective communications exist between the Front Desk and all Resort departments to ensure clear and concise flow of information
- Ensure Night Audit responsibilities and reporting are monitored and reviewed regularly
- Review and respond to Guest Satisfaction surveys in a timely manner
- Purchasing and requisitioning of operational goods & services
- Maintain and exceed standards set for safety, security, cleanliness and sanitation levels through continual review
- Maximize revenues and occupancy through yield and revenue management strategies by collaborating with the Operations Manager, Group Sales and Marketing Managers

**Job Requirements/Qualifications**
- 3 years’ experience leading a successful team in an Accommodations-based environment
- Experience in a Resort based setting in a rural or smaller community is an asset
- Yield and revenue management experience
- Experience with the RoomMaster property management system is an asset
- Ability to prioritize and problem solve in a continually evolving work environment
- Experience developing and supporting successful, high functioning teams
- A passion for Guest Service and a skill for anticipating guest needs
- Strong communication and interpersonal skills
- Proven leadership, teamwork and decision-making abilities
- Knowledge of emergency and general crisis situation procedures
- Excellent organization abilities
- Longer term vision to assist in future planning for continued Resort growth
- Good command of the English language
- Second language is an asset
- Strong numerical aptitude
- Excellent physical health and stamina

**Benefits**:

- Free rent in provided housing
- Free Wi-Fi and Calls within Canada & USA
- Free Seasonal Activities Pass (Alpine & Nordic in Winter, Boathouse in Summer)
- Free Rentals & Lessons (Alpine & Nordic in Winter, Boathouse in Summer)
- Monthly onsite Medical & Wellness Services
- Regular Grocery Pick Up Service
- Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge
- Be Your Natural Self_
- Being your natural self means that you are constantly engaged and empowered to instill change and positivity in the work environment whilst being proud of who you are We are constantly striving to build and nourish a culture where inclusivity and tolerance are not just the norm, but are the elements which serve as our strength and identity. Being your natural self means you love everything about the outdoors and are committed to helping preserve the beauty of the land we are on. In caring for our environment and for the natural beauty of Manning Park, we are equally committed to paving the way in building an inclusive environment for everyone and are actively encouraging applicants with differing backgrounds, sexual orientations, and religious beliefs. No regard shall be given to an applicant’s race, religion,