Customer Solutions Coordinator, Contract

**Workplace Flexibility**:Hybrid**

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

**Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.**

**Our Purpose is to make people’s lives healthier, safer, and more fulfilling.**

**Our Core Values are reflected in all we do**: _Integrity - Empathy - Agility - Unity - Long-Term View_

We deliver on our purpose and our core values by staying **True to Life.**

The Customer Solutions Coordinator is responsible for facilitating the order entry of MSG and/or SSG orders as required sending out repair estimates and Service Form requirements Bridging orders between GHX and the ERP system as well as other jobs as required.

**Job Duties**:

- Provides accurate and timely delivery with 98% accuracy of the following. This would include but not be limited to:

- Order Entry and Order Confirmations.
- EDI/GHX Order Management.
- Service Request form follow up.
- Chemical Invoicing.
- Ensure daily KPI's expectation are met or exceeded.
- All other tasks and requests necessary to provide exceptional Customer Service and to assist the Customer Solutions Team to perform other related duties as assigned.
- Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
- Perform other related duties and/or work as assigned.

**Job Qualification**:
**Required**:

- High School Diploma or equivalent required.
- Minimum of 2 years customer service-related experience requested.
- Ability to work flexible hours.

**Preferred**:

- Experience with order entry ERP systems an asset.
- Basic to Medium Microsoft Office skills required.
- Excellent communication skills.
- Demonstrates strong organizational skills.
- Extremely detail oriented.
- Motivated results oriented and persistent.
- Proactively takes initiative.
- Maintains a positive attitude and works well within a team environment.
- Handles stressful situations in a fast-paced environment.
- Effectively prioritizes workload/time management.
- Excellent verbal and written communication/customer service skills.

**Why join Olympus?**

**_
Here, people matter—our health, our happiness, and our lives._**
- Competitive salaries and annual bonus program
- Comprehensive medical benefits and pension plan
- Tuition reimbursement
- Free virtual live and on-demand wellness classes
- Work-life balance supportive culture with hybrid and remote roles
- Parental Leave and Adoption Assistance
- Diversity & Inclusion Programs including Colleague Affinity Networks

**About us**:
Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and mínimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

**Olympus is dedicated to building a diverse, inclusive and authentic workplace**

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

**_
Let’s realize your potential, together._**

Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, provincial or local protected classification. EOE Minorities/Females/Veterans/Disabled

Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Customer Service